Abstract
This paper proposes a service demand forecasting method that uses a customer classification model to consider various customer behaviors. A decision support system is introduced that helps managers and employees in retail or restaurant stores. In addition, this paper proposes a process of development and launch, based on observation and implementation in real situations.
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© 2013 Springer-Verlag Berlin Heidelberg
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Koshiba, H., Takenaka, T., Motomura, Y. (2013). A Service Demand Forecasting Method using a Customer Classification Model. In: Shimomura, Y., Kimita, K. (eds) The Philosopher's Stone for Sustainability. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-32847-3_47
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DOI: https://doi.org/10.1007/978-3-642-32847-3_47
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-32846-6
Online ISBN: 978-3-642-32847-3
eBook Packages: EngineeringEngineering (R0)