Abstract
This paper gives new insight into how PSS providers perceive and react to different types of uncertainties regarding PSS in their planning, design, and development through an interview study. The companies were found to be most concerned about Market Uncertainty, Supplier Coordination Uncertainty, and Uncertainty of Innovative Services, in this order. The uncertainty types perceived as opportunity by a greater number of firms were Market Uncertainty, Environment Uncertainty, and Uncertainty of Product Functioning. Furthermore, the companies that offer Use-Oriented Service or Result-Oriented Service seemed to perceive lower risks than those offering only Product-Oriented Service.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Kumar, A.A., Trinh, G.C., Sakao, T. (2013). How is Uncertainty Perceived and Managed in Design by PSS Providers? - Relation to PSS Types Provided. In: Shimomura, Y., Kimita, K. (eds) The Philosopher's Stone for Sustainability. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-32847-3_15
Download citation
DOI: https://doi.org/10.1007/978-3-642-32847-3_15
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-32846-6
Online ISBN: 978-3-642-32847-3
eBook Packages: EngineeringEngineering (R0)