15:00 Integration Management: IM

Abstract

The integration is the real test of the usability of the products, elaborated in a project. Three Ps define the integration: Product integration – most casual, Process integration – only recently considered as mandatory in project course and People integration – where the personality and motivation of prospective users might decide about the fate of the project. Two separate phases of integration are to be carefully planned: implementation of the project product and the migration from the current situation. Structured tests, fall-back scenarios and operations and maintenance plan increase the probability of successful implementation.

Techniques of system monitoring, diagnosis, and protocol analysis support the sustainable product integration. Trainings and workshops, e-learning, coaching, floor-walking and super user-deployment aid the process and people integration. Stakeholder communication is a critical mission.

Examples of Templates, Checklists and Bibliography close the Chapter.

Quick look at the beginning of the Chapter that gives cornerstone assessment of the process is presented here.