Abstract
This chapter describes the IT Capability Maturity Model (IT-CMF), a high-level process capability maturity framework for managing the IT function within an organisation. The framework identifies a number of critical IT processes and describes an approach to improving maturity for each process. The design environment of the IT-CMF is challenging as the processes are based on “open innovation” principles. An example of the application of the IT-CMF to the Intel Corporation Information Technology organisation is outlined. The practical usefulness of the framework lies in its potential to organise and structure a complex portfolio of IT innovation activities in a manner that enabled continuous improvement.
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Donnellan, B., Costello, G.J. (2013). Open Innovation in Practice: The Development of the IT Capability Maturity Framework. In: Eriksson Lundström, J., Wiberg, M., Hrastinski, S., Edenius, M., Ågerfalk, P. (eds) Managing Open Innovation Technologies. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-31650-0_8
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DOI: https://doi.org/10.1007/978-3-642-31650-0_8
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