Abstract
Business process management and improvement are vital for enterprises in competitive environments. Understanding of a process is a pre-requisite and important step for improvement. Interaction between humans, computers, and business objects provide excellent opportunities for knowledge extraction. However, the specification of a framework is required for business process improvement, which extends from data collection, analytical methods, storage, and representation of knowledge. The process models conceived for information system development are not sufficient for post execution analysis and improvement. In this paper, we specify such a framework briefly and focus on providing representational support for business process improvement. The main objective is to improve the overall improvement process by providing enriched graphical process models. Furthermore, we use a case study to explain the proposed usage and extensions of an existing modeling language for business process improvement.
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Acknowledgments
Azeem Lodhi is supported by a grant from the federal state of Saxony-Anhalt in Germany. This work is partially supported by the German Ministry of Education and Science (BMBF), within the ViERforES-II project No. 01IM10002B.
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Lodhi, A., Köppen, V., Saake, G. (2013). Business Process Improvement Framework and Representational Support. In: Kudělka, M., Pokorný, J., Snášel, V., Abraham, A. (eds) Proceedings of the Third International Conference on Intelligent Human Computer Interaction (IHCI 2011), Prague, Czech Republic, August, 2011. Advances in Intelligent Systems and Computing, vol 179. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-31603-6_14
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DOI: https://doi.org/10.1007/978-3-642-31603-6_14
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