A Way to Support SPI Strategy through CertiBPM Training and Certification Program in Romania
Through this article we intent to demonstrate how a qualification and certification program, like CertiBPM, developed and implemented with the support of European Certification and Qualification Association (ECQA), can be use to better support the SPI efforts and strategies into Romanian companies. The research results show only the preliminary opinions (collected through the trainees/employees feed-back) about the SPI efforts and how could the knowledge pool generated by the CertiBPM training program, to support these efforts. First, there will be explained briefly the SPI concept and its impact upon the modern companies. Also, the SPI Manifesto initiative will be described as a good practice, a Community of Practice that have been developed in relation with the EuroSPI series of conferences of ECQA, to support SPI general trend and standard implementation. The context of this paper is defined by the CertiBPM project activities of research and development of a qualification and certification program using the ECQA schema and guidelines. Feed-back was collected (after each training unit, element) after 6 days of training sessions in Business Process Management field, with a large group of employees and students (67 people trained) from the West Region of Romania. The debates and employees answers analysis allow us to make an inventory and to describe the initiated process improvement (SPI efforts and strategies) in important companies from the West Region of Romania. The presented paper is linked with the research activities of the project: CertiBPM - Certified Business Process Manager LLP-LdV/TOI/10/RO/010, founded with support from the European Commission. This paper and communication reflects the views only of the authors, and the Commission cannot be held responsible for any use, which may be made of the information contained therein.
KeywordsSPI Effort SPI Strategy SPI Manifesto Business Process Management Marketing Survey Training Certification
Unable to display preview. Download preview PDF.
- 1.Fung, R.Y.K., Tam, W.T., Ip, A.W.H., Lau, H.C.W.: Software process improvement strategy for enterprise information systems development. International Journal of Information Technology and Management 1(2-3), 225–241 (2004)Google Scholar
- 2.Riel, A., O’Connor, R., Tichkiewitch, S., Messnarz, R., Musat, D., Castaño, V., Calvo-Manzano, J. A.: Systems, Software and Services Process Improvement. In: Riel A., O’Connor R., Tichkiewitch S., Messnarz R. (Eds.) CCIS, vol. 99, pp. 280–289. Springer, Heidelberg (2010) Google Scholar
- 3.Pries-Heje, J., Johansen J.: SPI Manifesto. Version A.1.2.2010 (2010), http://www.iscn.com/Images/SPI_Manifesto_A.1.2.2010.pdf
- 5.Brocke, J., Rosemann, M.: Handbook on Business Process Management: Strategic Alignment, Governance, People and Culture. In: International Handbooks on Information Systems, vol. 1. Springer, Berlin (2010)Google Scholar
- 6.CertiBPM project. Certified Business Process Manager, contract no. LLP-LdV/TOI/10/RO/010 (2009) Google Scholar
- 7.Riel, A.: EU Certificates and Knowledge Communities in Europe: An unbeatable Symbiosis. Keynote at EQN Founding and Dissemination Conference, Krems, Austria. CD-ROM (2006) Google Scholar
- 8.Korsaa, M., Biro, M., Messnarz, R., Johansen, J., Vohwinkel, D., Nevalainen, R., Schweigert, T.: The SPI Manifesto and the ECQA SPI Manager Certification Scheme. Journal of Software Maintenance and Evolution: Research and Practice (2010)Google Scholar
- 9.Messnarz, R., et al.: Assessment Based Learning Centers. In: Proceedings of the EuroSPI 2006 Conference, Joensuu, Finland (2006); also published in Wiley SPIP Proceeding (June 2007) Google Scholar
- 10.Messnarz, R., et al.: The EQN Guide, Graz, Austria (2008) Google Scholar
- 12.Mintzberg, H., Quinn, J.B., Ghoshal, S.: The Strategy Process, the revised edn. Grate Britian by The Bath Press, Bath (1998) Google Scholar
- 13.Christenson, C.R., Andrews, K.R., Bower, J.L.: Business Policy: text and Cases. Richard D. Irwin, Homewood (1978)Google Scholar