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A Way to Support SPI Strategy through CertiBPM Training and Certification Program in Romania

  • Anca Draghici
  • George Draghici
  • Cristian Olariu
  • Alexandru Canda
Conference paper
Part of the Communications in Computer and Information Science book series (CCIS, volume 301)

Abstract

Through this article we intent to demonstrate how a qualification and certification program, like CertiBPM, developed and implemented with the support of European Certification and Qualification Association (ECQA), can be use to better support the SPI efforts and strategies into Romanian companies. The research results show only the preliminary opinions (collected through the trainees/employees feed-back) about the SPI efforts and how could the knowledge pool generated by the CertiBPM training program, to support these efforts. First, there will be explained briefly the SPI concept and its impact upon the modern companies. Also, the SPI Manifesto initiative will be described as a good practice, a Community of Practice that have been developed in relation with the EuroSPI series of conferences of ECQA, to support SPI general trend and standard implementation. The context of this paper is defined by the CertiBPM project activities of research and development of a qualification and certification program using the ECQA schema and guidelines. Feed-back was collected (after each training unit, element) after 6 days of training sessions in Business Process Management field, with a large group of employees and students (67 people trained) from the West Region of Romania. The debates and employees answers analysis allow us to make an inventory and to describe the initiated process improvement (SPI efforts and strategies) in important companies from the West Region of Romania. The presented paper is linked with the research activities of the project: CertiBPM - Certified Business Process Manager LLP-LdV/TOI/10/RO/010, founded with support from the European Commission. This paper and communication reflects the views only of the authors, and the Commission cannot be held responsible for any use, which may be made of the information contained therein.

Keywords

SPI Effort SPI Strategy SPI Manifesto Business Process Management Marketing Survey Training Certification 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Anca Draghici
    • 1
  • George Draghici
    • 1
  • Cristian Olariu
    • 1
  • Alexandru Canda
    • 1
  1. 1.“Politehnica” University of TimisoaraRomania

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