MEDEPRO: A Method to Deploy Processes Focused on People

  • Sussy Bayona
  • Jose A. Calvo-Manzano
  • Gonzalo Cuevas
  • Tomás San Feliu
Conference paper
Part of the Communications in Computer and Information Science book series (CCIS, volume 301)


Nowadays, organizations need to respond to customer demands with quality products and services. Methodologies and process models have been developed to help organizations to achieve these objectives. However, despite the efforts of organizations, they still come up against difficulties in their deployment and the processes are not institutionalized. Difficulty in process institutionalization arises due to the fact that most of these efforts focus on technical issues, and people issues are ignored. This paper presents the critical success factors to take into account in the process deployment, and a process deployment method to be used in software projects. These highlight the importance of having an effective process deployment strategy to adopt, use and institutionalize the process. The results of a case study are included.


Process deployment critical success factors CMMI change management 


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Chrissis, M., Konrad, M., Shrum, S.: CMMI for Development®: Guidelines for Process Integration and Product Improvement, 3rd edn. (2011)Google Scholar
  2. 2.
    Messnarz, R., Ekert, D., Reiner, M., O’Suilleabhain, G.: Human resources based improvement strategies-the learning factor. Software Process: Improvement and Practice 13(4), 355–362 (2008)CrossRefGoogle Scholar
  3. 3.
    Niazi, M., Wilson, D., Zowghi, D.: A framework for assisting the design of effective software process improvement implementation strategies. Journal of Systems and Software 78, 204–222 (2005)CrossRefGoogle Scholar
  4. 4.
    McDermid, J., Bennet, K.: Software Engineering research a critical appraisal. IEEE Proceedings on Software Engineering 146(4), 179–186 (1999)CrossRefGoogle Scholar
  5. 5.
    Zahran, S.: Software Process Improvement: Practical Guidelines for Business Success. Addison-Wesley (1998)Google Scholar
  6. 6.
    Unterkalmsteiner, M., Gorschek, T., Moinul, A., Kian Cheng, C., Bayu, R., Feldt, R.: Evaluation and Measurement of Software Process Improvement-A Systematic Literature Review. IEEE Transactions on Software Engineering 38(2), 398–424 (2012)CrossRefGoogle Scholar
  7. 7.
    Garcıa, J., Amescua, A., Sanchez-Segura, M.-I., Bermon, L.: Design guidelines for software processes knowledge repository development. Inform. Software Technology 53(8), 834–850 (2011)CrossRefGoogle Scholar
  8. 8.
    Cameron, Q.: Diagnosing and Changing Organizational Culture. Jossey-Bass (1999)Google Scholar
  9. 9.
    Forrester, E. (ed.): The International Process Research Consortium. A Process Research Framework. Software Engineering Institute (2006)Google Scholar
  10. 10.
    Bayona, S., Calvo, J., Cuevas, G., San Feliu, T., Sanchez, A.: Process deployment in a multi-site CMMI level 3 organization: a case study. In: Lee, R., Kim, H.K. (eds.) Computer and Software Science, pp. 147–156 (2008)Google Scholar
  11. 11.
    Kitchenham, B.: Guidelines for performing Systematic Literature Reviews in software engineering, EBSE Technical Report EBSE-2007-01, Keele University (2007)Google Scholar
  12. 12.
    Bayona, S., Calvo-Manzano, J.A., San Feliu, T.: Critical Success Factors in Software Process Improvement: A Systematic Review. In: Mas, A., et al. (eds.) SPICE 2012. CCIS, vol. 290, pp. 1–12. Springer, Heidelberg (2012)Google Scholar
  13. 13.
    Koining, S., Sicilia, M., Messnarz, R., Barriocanal, E., Garre, M., Siakas, K., Clarke, A.: Understanding the relation of SPI and SR: A proposed mapping of the SPI Manifesto to ISO 26000:2010. In: Proceedings EUROSPI 2011, pp. 7.27–7.37 (2011)Google Scholar
  14. 14.
    Kotter, J.: Leading Change. Harvard Business School Press (1996)Google Scholar
  15. 15.
    Prosci: Prosci’s Change Management Methodology (2009),
  16. 16.
    Stelzer, D., Mellis, W.: Success factors of organizational change in software process improvement. Software Process: Improvement and Practice 4(4), 227–250 (1999)CrossRefGoogle Scholar
  17. 17.
    Rogers, E.: Diffusion of Innovations. Glencoe Free Press (1962)Google Scholar
  18. 18.
    Niazi, M., Willson, D., Zowghi, D.: A maturity model for the implementation of software process improvement: an empirical study. Journal of Systems and Software 74(2), 155–172 (2005)CrossRefGoogle Scholar
  19. 19.
    El Emam, K., Goldenson, D., McCurley, J., Herbsleb, J.: Modeling the likelihood of software process improvement. Empirical Software Engineering 6(3), 207–229 (2001)zbMATHCrossRefGoogle Scholar
  20. 20.
    Kaltio, K., Kinnula, A.: Deploying the defined software process. Software Process: Improvement and Practice 5(1), 65–83 (2000)CrossRefGoogle Scholar
  21. 21.
    Hugh, S.: Implementing Best Practices in Human Resource Management, p. 231. CCH Canadian Limited (2003)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Sussy Bayona
    • 1
  • Jose A. Calvo-Manzano
    • 1
  • Gonzalo Cuevas
    • 1
  • Tomás San Feliu
    • 1
  1. 1.Departamento Lenguajes y Sistemas Informáticos e Ingeniería del Software Facultad de InformáticaUniversidad Politécnica de MadridMadridEspaña

Personalised recommendations