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Integrating Governance, Service Management and Project Management of IT

  • Mercedes de la Cámara
  • Fco. Javier Sáenz Marcilla
  • Jose A. Calvo-Manzano
  • Eugenio Fernández Vicente
Conference paper
Part of the Communications in Computer and Information Science book series (CCIS, volume 301)

Abstract

IT governance is critical for business improvement in organizations. In the same way, the value of IT must be improved. Often the product of an IT project is an IT Service. A good management of IT projects help to improve IT Services value. For this purpose, some frameworks and standards have been developed. Among them, project management framework PRINCE2 and the IT governance and management standards ISO/IEC 38500 and ISO/IEC 20000 are highlighted. Their application means a clear improvement, but this is far from covering the organizations expectations. IT project approach integrating the needs of business and technology that support is a key to achieve the expected success for IT projects in organizations. This paper presents a summary of the study performed to find out if PRINCE2 meets the governance and management requirements of ISO/IEC 38500 and ISO/IEC 20000. The study could help improving success expectations of PRINCE2 projects.

Keywords

Project Management IT Corporate Governance IT Services Management ISO/IEC 20000 ITIL ISO/IEC 38500 PRINCE2 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Mercedes de la Cámara
    • 1
  • Fco. Javier Sáenz Marcilla
    • 1
  • Jose A. Calvo-Manzano
    • 2
  • Eugenio Fernández Vicente
    • 3
  1. 1.Departamento de Lenguajes Proyectos y Sistemas InformáticosUniversidad Politécnica de Madrid, Escuela Universitaria de InformáticaMadridEspaña
  2. 2.Departamento Lenguajes y Sistemas Informáticos e Ingeniería del SoftwareUniversidad Politécnica de Madrid, Facultad de InformáticaMadridEspaña
  3. 3.Departamento de Ciencias de la ComputaciónUniversidad Alcalá de HenaresMadridEspaña

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