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International Workshop on Business Process Modeling, Development and Support

International Conference on Exploring Modeling Methods for Systems Analysis and Design

BPMDS 2012, EMMSAD 2012: Enterprise, Business-Process and Information Systems Modeling pp 182–194Cite as

Integrating Ordinary Users into Process Management: Towards Implementing Bottom-Up, People-Centric BPM

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 113))

Abstract

Despite its increasing success in organizations, traditional BPM embodies a top-down approach performed by a small group of experts, limiting process stakeholders to part-time information providers, hindering proactive contributions. In this paper, we argue that BPM can benefit from being complemented with a bottom-up and people-centric strategy, allowing for interventions by process stakeholders. However, this cannot be realized by turning ordinary users into BPM or modeling experts. Instead, there is a need to find appropriate means to engage these people into BPM, process development and modeling. In this paper, we present two explorative empirical studies exploring such means. As a result of analyzing these studies, we present five proposals towards the implementation of stakeholder involvement. Our work does not want to replace existing BPM procedures, but to complement them. Thus, it is a starting point for further research and as an opportunity to join forces with other researchers pursuing similar goals.

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Author information

Authors and Affiliations

  1. Department Information and Technology Management, Institute for Applied Work Science, University of Bochum, Germany

    Michael Prilla & Alexander Nolte

Authors
  1. Michael Prilla
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  2. Alexander Nolte
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Editor information

Editors and Affiliations

  1. IbisSoft AB, Stockholm, Box 19567, SE-10432, Stockholm, Sweden

    Ilia Bider

  2. LogicBlox, Australia, and INTI International University, Malaysia

    Terry Halpin

  3. Department of Computer and Information Science, Norwegian University of Science and Technology (NTNU), Sem Sælands Vei 7-9, 7491, Trondheim, Norway

    John Krogstie

  4. University Paris 1 Pantheon-Sorbonne, Paris, France

    Selmin Nurcan

  5. Erik Proper, PRC Henri Tudor, Luxembourg-Kirchberg, Luxembourg

    Erik Proper

  6. Aalen University, Aalen, Germany

    Rainer Schmidt

  7. University of Haifa, Carmel Mountain, 31905, Haifa, Israel

    Pnina Soffer

  8. Department of Business Informatics, University of Gdansk, ul. Piaskowa 9, 81-864, Sopot, Poland

    Stanisław Wrycza

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© 2012 Springer-Verlag Berlin Heidelberg

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Prilla, M., Nolte, A. (2012). Integrating Ordinary Users into Process Management: Towards Implementing Bottom-Up, People-Centric BPM. In: Bider, I., et al. Enterprise, Business-Process and Information Systems Modeling. BPMDS EMMSAD 2012 2012. Lecture Notes in Business Information Processing, vol 113. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-31072-0_13

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  • DOI: https://doi.org/10.1007/978-3-642-31072-0_13

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-31071-3

  • Online ISBN: 978-3-642-31072-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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