Abstract
The promise offered by industrial product service systems (IPS2) for lasting customer retention is well known. In order to enable this potential solution providers have to use new development methods. Furthermore the cross domain thinking has to be set in the developer’s mind. Providers must establish a product-service culture in their development department. This leads to the fact that new ways of teaching such an IPS2 mindset has to be found in addition to the research of new development methods. This paper describes one such a teaching approach. Based on elements of business games it teaches engineers not to think in separate service and product domains. Furthermore it helps to overcome typical difficulties which occur in IPS2 development project. For this reason main barriers in establishing an IPS2 mindset are listed in this paper. Based on these difficulties a playful way of concept generation and teaching cross-domain thinking is presented.
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Herzog, M., Köster, M., Meuris, D., Sadek, T. (2013). Battleships: An Industrial Use-Case of ‘Playful’ Teaching IPS2 Concept Generation. In: Meier, H. (eds) Product-Service Integration for Sustainable Solutions. Lecture Notes in Production Engineering. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-30820-8_5
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DOI: https://doi.org/10.1007/978-3-642-30820-8_5
Publisher Name: Springer, Berlin, Heidelberg
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