Abstract
An Industrial Product Service System (IPS²) in the use-oriented business model is delivered to customers with the guarantee of high performance. Due to dynamic changes and uncertainties in the IPS² use phase, suppliers carry risks when trying to achieve the expected high performance or keeping the budget. In order to reduce these risks and to keep the balance between IPS² performance and cost, suppliers have to improve IPS² based on the decisions taken on its management level. These decisions can only be made, when an accurate monitoring of IPS² has been achieved. This paper introduces an indicator framework for decision-makers of IPS² suppliers to monitor IPS² in the use-oriented business model in the use phase. Indicators are defined with regard to IPS² performance, IPS² lifecycle cost and influencing factors. A monitoring method with early risk warning against risks using indicator corridors will also be introduced.
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Abramovici, M., Jin, F., Dang, H.B. (2013). An Indicator Framework for Monitoring IPS² in the Use Phase. In: Meier, H. (eds) Product-Service Integration for Sustainable Solutions. Lecture Notes in Production Engineering. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-30820-8_27
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DOI: https://doi.org/10.1007/978-3-642-30820-8_27
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