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International Conference of Software Business

ICSOB 2012: Software Business pp 70–78Cite as

Using Knowledge from End-Users Online for Innovations: Effects of Software Firm Types

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 114))

Abstract

As firms need to persistently innovate, they search knowledge from sources external to the firm in order to aid their innovation processes. Firms, however, use the wide range of available types of external knowledge sources heterogeneously. In this paper we explore the factors that affect high-technology firms’ utilization of end-users online as a source of knowledge for their innovations. Drawing data from a survey of the Finnish software industry, we find that several firm and environmental characteristics decrease and increase this propensity.

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Author information

Authors and Affiliations

  1. Software Business Lab, Aalto University, Otaniementie 17, Espoo, Finland

    Mikko O. J. Laine

Authors
  1. Mikko O. J. Laine
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Editor information

Editors and Affiliations

  1. MIT Sloan School of Management, 50 Memorial Drive, 02142-1347, Cambridge, MA, USA

    Michael A. Cusumano

  2. Babson College, 02457-0310, Babson Park, MA, USA

    Bala Iyer

  3. Boston University, 02215, Boston, MA, USA

    N. Venkatraman

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© 2012 Springer-Verlag Berlin Heidelberg

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Laine, M.O.J. (2012). Using Knowledge from End-Users Online for Innovations: Effects of Software Firm Types. In: Cusumano, M.A., Iyer, B., Venkatraman, N. (eds) Software Business. ICSOB 2012. Lecture Notes in Business Information Processing, vol 114. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-30746-1_6

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  • DOI: https://doi.org/10.1007/978-3-642-30746-1_6

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-30745-4

  • Online ISBN: 978-3-642-30746-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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