Skip to main content
SpringerLink
Log in

Information Technology: Potential in the Colombian Banking Sector

  • Conference paper
Soft Computing in Management and Business Economics

Part of the book series: Studies in Fuzziness and Soft Computing ((STUDFUZZ,volume 287))

Abstract

The purpose of this work is to determine the importance of the interaction of Information Technology (IT) resources and capabilities, in complement of organizational resources and capabilities to explain the differences in generation of sustainable competitive advantages and superior performance among Colombian banking institutions. It uses a framework based on the resource-based-view (RBV) to set three sets of factors (Human, Managerials and Technological) that are analysed according to their potential complementary to IT, through the correlation analysis that is applied to representative sample of Colombian banks. Result shows that the capabilities to adapt to change, business knowledge, improvement, teamwork and alignment have relevant roles on the effective development of the competitiveness in this sector.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 169.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  • Anif: Fusiones y Adquisiciones en el Sector Financiero Colombiano: Su Impacto sobre la Eficiencia (1990-2005). Reportes de ANIF, 1–50 (2006)

    Google Scholar 

  • Applegate, L., Austin, R., McFarlan, F.: Estrategia y Gestión de la Información Corporativa, Retos de la economía en Red. McGraw Hill Internamericana de España, España (2004)

    Google Scholar 

  • Araya, S., Orero, A., Chaparro, J.: Los Recursos y Capacidades y los Sistemas y Tecnología de Información: Una perspectiva organizativa integradora. In: Memorias X congreso de ingeniería de la organización, Valencia, España (2006)

    Google Scholar 

  • Asobancaria: La banca colombiana: un ejemplo de innovación, confianza y expansión. Semana Económica 789, 1–12 (2011)

    Google Scholar 

  • Avison, D., Jones, J., Powell, P., Wilson, D.: Using and validating the strategic Alignment model. Journal of Strategic Information Systems 13, 223–246 (2004)

    Article  Google Scholar 

  • Barney, J.: Firm Resources and Sustained Competitive Advantage. Journal of Management 17, 99–120 (1991)

    Article  Google Scholar 

  • Barney, J., Clark, D.: Resource-Based Theory – Creating and Sustaining Competitive Advantage. Oxford University Press, New York (2007)

    Google Scholar 

  • Barney, J., Hesterly, W.: Strategic management and competitive advantage: Concepts and cases. Prentice Hall, Upper Saddle River (2008)

    Google Scholar 

  • Bassellier, G., Benbasat, I.: Business competence of information technology professionals: Conceptual development and influence on IT-business partnerships. MIS Quarterly 28(4), 673–694 (2004)

    Google Scholar 

  • Beimborn, D., Franke, J., Wagner, H., Weitzel, T.: The Impact of Operational Alignment on IT Flexibility - Empirical Evidence from a Survey in the German Banking Industry. In: Proceedings of Americas Conference on Information Systems (AMCIS), pp. 1–12 (2007)

    Google Scholar 

  • Benitez, J.: Recursos de Tecnología de la Información y Desempeño Organizativo: El rol mediador de la capacidad de agilidad empresarial, Unpublished doctoral dissertation. Universidad de Granada (2009) http://hera.ugr.es/tesisugr/18066343.pdf (accessed September 12, 2011)

  • Bergeron, F., Raymond, L., Rivard, S.: Ideal patterns of strategic alignment and business performance. Information and Management 41(8), 1003–1020 (2004)

    Article  Google Scholar 

  • Bharadwaj, A.: A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation. MIS Quarterly 24(1), 169–196 (2000)

    Article  Google Scholar 

  • Bhatt, G., Grover, V.: Types of Information Technology Capabilities and Their Role in Competitive Advantage: An Empirical Study. Journal of Management Information Systems 22(2), 253–277 (2005)

    Google Scholar 

  • Bingham, C., Eisenhardt, K.: Position, leverage and opportunity: a typology of strategic logics linking resources with competitive advantage. Managerial and Decision Economics 29, 241–256 (2008)

    Article  Google Scholar 

  • Bresnahan, T., Brynjolfsson, E., Hitt, L.: Information Technology, Workplace organization and the demand for skilled labor: Firm-level evidence. Quarterly Journal of Economics 117, 339–376 (2002)

    Article  MATH  Google Scholar 

  • Brynson, K., Ko, M.: Exploring the Relationship between Information Technology Investments and Firm Performance using Regression Splines Analysis. Information & Management, 1–13 (2004)

    Google Scholar 

  • Bruque, S., Hernandez, M., Vargas, A.: Condicionantes humanos y de gestión en la implantación y desarrollo de las tecnologías de la información y de la comunicación: una aplicación al sector de distribución farmacéutica. Dirección y organización: Revista de dirección, organización y administración de empresas 30, 88–101 (2004)

    Google Scholar 

  • Brynjolfsson, E., Hitt, L.: Computing Productivity: firm-Level Evidence. Review of Economics and Statistics 85(4), 793–808 (2003)

    Article  Google Scholar 

  • Cash, J., Konsynski, B.: Los sistemas de información establecen nuevas fronteras competitivas. Harvard Deusto Business Review 2, 45–58 (1986)

    Google Scholar 

  • Chen, D., Mocker, M., Preston, D.: Information systems strategy: Reconceptualization, Measurement, and implications. MIS Quarterly 34(2), 233–259 (2010)

    Google Scholar 

  • Dehning, B., Stratopoulos, T.: DuPont analysis of an IT-enabled competitive advantage. The International Journal of Accounting Information Systems 3(3), 165–176 (2002)

    Article  Google Scholar 

  • Díaz, G.: Los sistemas de información en las entidades bancarias: estrategias, escenarios y desafíos futuros 2007-2010) (2006), http://www.degerencia.com/articulo/los_sistemas_de_informacion_en_las_entidades_bancarias_estrategias_escenarios_y_desafios_futuros (accessed September 22, 2009)

  • Dorantes, C., Rao, S.: Competencias generadoras de ventaja competitiva en el uso de sistemas ERP. In: Proceedings of the Twelfth Americas Conference on Information Systems, Acapulco, Mexico (2006)

    Google Scholar 

  • Estrada, D.: Análisis de las fusiones en el mercado bancario colombiano. Reporte de estabilidad financiera, Banco de la República, 69–79 (2005)

    Google Scholar 

  • Feeny, D., Willcocks, L.: Core IS Capabilities for Exploiting Information Technology. Sloan Management Review 39(3), 9–21 (1998)

    Google Scholar 

  • Galve, C., Gargallo, C.: Impacto de las Tecnologías de la Información en la Productividad de las Empresas Españolas. DT2004-05, Facultad de Ciencias Económicas y Empresariales, Universidad de Zaragoza, 1–26 (2005)

    Google Scholar 

  • García, A., Gómez, J.: Determinantes de las fusiones y adquisiciones en el sistema financiero colombiano. 1990-2007 Revista de Economía del Rosario 121, 45–65 (2009)

    Google Scholar 

  • Hair, J., Anderson, R., Tatham, R., Black, W.: Análisis Multivariante. Prentice Hall, Madrid (1999)

    Google Scholar 

  • Hitt, L., Brynjolfsson, E.: Productivity, Business Profitability, and Consumer Surplus: Three Different Measures of Information Technology Value. MIS Quarterly 2(20), 121–142 (1996)

    Article  Google Scholar 

  • Ives, B., Learmonth, G.: The information system as a competitive weapon. Communications of the ACM 27(12), 1193–1200 (1984)

    Article  Google Scholar 

  • Jeffers, P.: Information Technology (IT) and Process Performance: an empirical investigation of the complementarities between it and non-it resources, The Ohio State University, Unpublished doctoral dissertation (2003), http://etd.ohiolink.edu/view.cgi?acc_num=osu1061404946,accessed (accessed January 06, 2008)

  • Jeffers, P., Muhanna, W.: Information Technology and Process Performance: An Empirical Investigation of the Interaction between IT and Non-IT Resources. Decision Series 39(4), 703–735 (2008)

    Article  Google Scholar 

  • Kohli, R., Grover, V.: Business Value of IT: An Essay on Expanding Research Directions to Keep Up with the Times. Journal of the AIS 9(1), 23–37 (2008)

    Google Scholar 

  • Liang, T., Tanniru, M.: Customer-centric information systems. Journal of Management Information Systems 23(3), 9–15 (2007)

    Article  Google Scholar 

  • Levy, M., Powell, P., Galliers, R.: Assessing information systems strategy development frameworks in SMEs. Information & Management 36(5), 247–261 (1999)

    Article  Google Scholar 

  • Loukis, I., Sapounas, A., Milionis, E.: The effect of hard and soft information and communication technologies investment on manufacturing business performance in Greece. Telematics and Informatics 26(2), 193–210 (2009)

    Article  Google Scholar 

  • Mahoney, J., Pandian, R.: The Resource-based View within the Conversation of Strategic Management. Strategic Management Journal 13, 363–380 (1992)

    Article  Google Scholar 

  • Maizlish, B., Handler, R.: IT Portfolio management step-by-step: unlocking the business value of technology. John Wiley & Sons, New Jersey (2005)

    Google Scholar 

  • Mata, F., Fuerst, W., Barney, J.: Information Technology and Sustained Competitive Advantage: A Resource-based Analysis. MIS Quarterly 19(14), 487–505 (1995)

    Article  Google Scholar 

  • Martin, Q., Cabero, M., De Paz, R.: Tratamiento estadístico de datos con SPSS. Thomson, Madrid España (2008)

    Google Scholar 

  • Martínez, M.: Ideas para el cambio y el aprendizaje en la organización, una perspectiva sistémica, Ecoe Ediciones, Bogotá Colombia (2005)

    Google Scholar 

  • Mcfarlan, W.: Information technology changes the way you compete. Harvard Business Review 62(3), 98–103 (1984)

    Google Scholar 

  • Melville, N., Kraemer, K., Gurbaxani, V.: Review: Information technology and organizational performance: an integrative model of IT business value. MIS Quarterly 28(2), 283–322 (2004)

    Google Scholar 

  • Moncada, A.: La Tecnología de la Información, potencial de utilidad en la estrategia del sector bancario Colombiano – Una perspectiva desde la teoría de Recursos y Capacidades, unpublished doctoral dissertation, Universidad San Pablo CEU (2011)

    Google Scholar 

  • Murillo, G.: Sector Financiero Colombiano – Concentración, Internacionalización y Nuevas tecnologías en las organizaciones, Ecoe Ediciones, Bogotá Colombia (2009)

    Google Scholar 

  • Neo, B.: Factors facilitating the use of information technology for competitive advantage: an exploratory study. Information and Management 15, 191–201 (1988)

    Article  Google Scholar 

  • Nevo, S., Wade, M.: The formation and value of IT-enabled resources: antecedents and consequences of synergistic relationships. MIS Quarterly 34(1), 163–183 (2010)

    Google Scholar 

  • Oh, W., Pinsonneault, A.: On the Assessment of the Strategic Value of Information Technologies: Conceptual and Analytical Approaches. MIS Quarterly 31(2), 239–265 (2007)

    Google Scholar 

  • Overby, E., Bharadwaj, A., Sambamurthy, V.: Enterprise agility and the enabling role of information technology. European Journal of Information Systems 15(2), 120–131 (2006)

    Article  Google Scholar 

  • Palomo, R., Sanchis, J., Soler, F.: Las Entidades Financieras de Economía Social ante la crisis financiera: un análisis de las cajas rurales españolas. Revista de Estudios Cooperativos, Universidad Complutense de Madrid 100, 101–133 (2010)

    Google Scholar 

  • Parsons, G.: Information Technology: a new competitive weapon. Sloan Management Review 25(1), 3–14 (1983)

    Google Scholar 

  • Pavlou, P., El Sawy, O.: From IT Leveraging Competence to Competitive Advantage in Turbulent Environments: The Case of New Product Development. Information Systems Research 17, 198–227 (2006)

    Article  Google Scholar 

  • Penrose, E.: Teoría del crecimiento de la empresa, Edición 1995, Aguilar, Madrid, España (1962)

    Google Scholar 

  • Peteraf, M., Barney, J.: Unraveling the Resource-based Triangle. Managerial and Decision Economics 24, 309–323 (2003)

    Article  Google Scholar 

  • Piccoli, G., Ives, B.: Review: IT-dependent strategic initiatives and sustained competitive advantage: A review and synthesis of the literature. MIS Quarterly 29(4), 747–777 (2005)

    Google Scholar 

  • Porter, M.: Estrategia competitiva: técnicas para el análisis de los sectores industriales y de la competencia, edición 1988, Cía. Editorial Continental, México (1982)

    Google Scholar 

  • Porter, M.: Competitive Advantage: Creating and Sustaining Superior Performance. The Free Press, New York (1985)

    Google Scholar 

  • Porter, M., Millar, V.: How information gives you competitive advantage. Harvard Business Review 63(4), 149–160 (1985)

    Google Scholar 

  • Powell, T., Dent-Micallef, A.: Information Technology as Competitive Advantage: The Role of Human, Business, and Technology Resources. Strategic Management Journal 18(5), 375–405 (1997)

    Article  Google Scholar 

  • Ravichandran, T., Lertwongsatien, C.: Effect of Information Systems Resources and Capabilities on Firm Performance: A Resource-Based Perspective. Journal of Management Information Systems 21(4), 237–276 (2005)

    Google Scholar 

  • Ray, G., Muhanna, W., Barney, J.: Information Technology and the performance of the customer service process: A resource-based analysis. MIS Quarterly 29(4), 625–652 (2005)

    Google Scholar 

  • Rivard, S., Raymond, L., Verreault, D.: Resource-based View and Competitive Strategy: An integrated model of the contribution of information technology to firm performance. Journal of Strategic Information Systems 15, 29–50 (2006)

    Article  Google Scholar 

  • Ross, J., Beath, C.: New approaches to IT investment. Sloan Management Review 43(2), 51–59 (2002)

    Google Scholar 

  • Ross, J., Beath, C., Goodhue, D.: Develop Long-term Competitiveness Through IT Assets. Sloan Management Review 38(1), 31–42 (1996)

    Google Scholar 

  • Santhanam, R., Hartono, E.: Issues in Linking Information Tech¬nology Capability to Firm Performance. MIS Quarterly 27(1), 125–153 (2003)

    Google Scholar 

  • Sirmon, D., Hitt, M., Ireland, D.: Managing Firm Resources in Dynamic Environments to Create Value: Looking Inside the black Box. The Academy of Management Review 32(1), 273–292 (2007)

    Article  Google Scholar 

  • Tallon, P.: Inside the Adaptive Enterprise: An Information Technology Capabilities Perspective on Business process agility, Center for Research on Information Technology and Organizations, pp. 1–35. University of California (2007)

    Google Scholar 

  • Tallon, P., Kraemer, K.: Investigating the relationship between Strategic Alignment and IT Business Value: The discovery of a Paradox in Creating Business value with information technology: challenges and solutions, Namchul Shin, Idea Group Publishing, USA (2003)

    Google Scholar 

  • Tallon, P., Kraemer, K., Gurbaxani, V.: Executives’ Perceptions of the Business Value of Information Technology: A Process-oriented Approach. Journal of Management Information Systems 16(4), 145–173 (2000)

    Google Scholar 

  • Teece, D., Pisano, G., Shuen, A.: Dynamic Capabilities and Strategic Management. Strategic Management Journal 18(17), 507–533 (1997)

    Google Scholar 

  • Teo, T., Ranganathan, C.: Leveraging IT resources and capabilities at the housing and development board. Journal of Strategic Information Systems 12(3), 229–249 (2003)

    Article  Google Scholar 

  • Tian, J., Wang, K., Chen, Y., Johansson, B.: From IT deployment capabilities to competitive advantage: An exploratory study in China. Information Systems Frontiers 12(3), 239–255 (2009)

    Article  Google Scholar 

  • Ven de Ven, A., Ferry, D.: Measuring and assessing organizations. Wiley, Nueva York (1979)

    Google Scholar 

  • Wade, M., Hulland, J.: Review: The Resource-Based View and Information Systems Research: Review, Extension, and Suggestions for Future Research. MIS Quarterly 23(1), 107–142 (2004)

    Google Scholar 

  • Wernerfelt, B.: A Resource-Base view of the firm. Strategic Management Journal 5, 171–180 (1984)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. CESA – Colegio de Estudios Superiores de Administración, Calle 35 # 6-16, Bogotá, Colombia

    Álvaro F. Moncada N

  2. Universidad CEU San Pablo, Julián Romea, 23, 28003, Madrid, España

    Cristina Isabel Dopacio

Authors
  1. Álvaro F. Moncada N
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Cristina Isabel Dopacio
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Álvaro F. Moncada N .

Editor information

Editors and Affiliations

  1. Department of Business Administration, University of Barcelona, Av. Diagonal 690, Barcelona, 08034, Spain

    Anna M. Gil-Lafuente

  2. Department of Business Administration, University of Barcelona, Av. Diagonal 690, Barcelona, 08034, Spain

    Jaime Gil-Lafuente

  3. Department of Business Administration, University of Barcelona, Av. Diagonal 690, Barcelona, 08034, Spain

    José M. Merigó-Lindahl

Rights and permissions

Reprints and permissions

Copyright information

© 2012 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Moncada N, Á.F., Dopacio, C.I. (2012). Information Technology: Potential in the Colombian Banking Sector. In: Gil-Lafuente, A., Gil-Lafuente, J., Merigó-Lindahl, J. (eds) Soft Computing in Management and Business Economics. Studies in Fuzziness and Soft Computing, vol 287. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-30451-4_6

Download citation

  • DOI: https://doi.org/10.1007/978-3-642-30451-4_6

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-30450-7

  • Online ISBN: 978-3-642-30451-4

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation