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Integrated Process Improvement Approach: Case Studies in Skype Technologies Ltd.

  • Conference paper
Software Process Improvement and Capability Determination (SPICE 2012)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 290))

Abstract

Software development organizations find support for rapid changes from agile software development methodologies. The agile approaches are also being applied to process improvement to ensure that organizations keep up with the rapidly changing business environment. In this paper we present an approach to process improvement that integrates technology oriented strategy, agile development methods and knowledge-sharing networks, and is capable of meeting high resource and schedule constraints. The approach was continuously developed over the course of two years in a global technology corporation that experienced 55% revenue and 62% employee growth during that period. Two organization-wide process improvements are discussed as the detailed case studies of this approach. The approach enabled a new team to take ownership of new process areas and implement improvements with high employee involvement and empowerment.

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Author information

Authors and Affiliations

  1. Skype Technologies Ltd., Tallinn, Estonia

    Anneli Tuisk & André Karpištšenko

  2. Public Research Centre Henri Tudor, Luxembourg

    Marion Lepmets

Authors
  1. Anneli Tuisk
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  2. André Karpištšenko
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  3. Marion Lepmets
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Editor information

Editors and Affiliations

  1. Department of Mathematics and Computer Science, University of the Balearic Islands, Cra. de Valldemossa, km 7.5, 07122, Palma de Mallorca (Illes Balears), Spain

    Antonia Mas  & Antoni Mesquida  & 

  2. Software Quality Institute, Griffith University, Brisbane, Queensland, Australia

    Terry Rout

  3. Lero, the Irish Software Engineering, Research Centre, Dublin City University, School of Computing, Dublin, Ireland

    Rory V. O’Connor

  4. InterSPICE Ltd, 23 King Street, CB1 1AH, Cambridge, UK

    Alec Dorling

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© 2012 Springer-Verlag Berlin Heidelberg

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Tuisk, A., Karpištšenko, A., Lepmets, M. (2012). Integrated Process Improvement Approach: Case Studies in Skype Technologies Ltd.. In: Mas, A., Mesquida, A., Rout, T., O’Connor, R.V., Dorling, A. (eds) Software Process Improvement and Capability Determination. SPICE 2012. Communications in Computer and Information Science, vol 290. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-30439-2_2

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  • DOI: https://doi.org/10.1007/978-3-642-30439-2_2

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-30438-5

  • Online ISBN: 978-3-642-30439-2

  • eBook Packages: Computer ScienceComputer Science (R0)

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