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Applying Conflict Management Process to Wiki Communities

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Enterprise Information Systems (ICEIS 2011)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 102))

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Abstract

Conflicts are disagreements among members and imply incompatible goals, whishes and interests. Unhandled conflicts can negatively impact group performance and members’ satisfaction. In virtual communities, members discuss when performing collaboratively online tasks so that conflicts can arise. Wiki communities are popular virtual communities that involve an expressive number of members for the online production of articles. Conflicts in wiki context are then critical, being responsible for damaging articles’ quality and even wiki credibility. We propose a management process that includes activities for identification, analysis, response, and monitoring and control of conflicts for wiki communities. In order to explain the activities and evaluate the process, we use Wikipedia.

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Author information

Authors and Affiliations

  1. Computer Science Department, Instituto Tecnologico de Aeronautica, S.J. Campos, Brazil

    Juliana de Melo Bezerra & Celso Massaki Hirata

Authors
  1. Juliana de Melo Bezerra
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  2. Celso Massaki Hirata
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Editor information

Editors and Affiliations

  1. School of Economics and Management, Beijing Jiaotong University, Beijing, China

    Runtong Zhang , Juliang Zhang  & Zhenji Zhang ,  & 

  2. Instituto Politécnico de Setúbal (IPS), Institute for Systems and Technologies of Information, Control and Communication (INSTICC), Setúbal, Portugal

    Joaquim Filipe  & José Cordeiro  & 

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de Melo Bezerra, J., Hirata, C.M. (2012). Applying Conflict Management Process to Wiki Communities. In: Zhang, R., Zhang, J., Zhang, Z., Filipe, J., Cordeiro, J. (eds) Enterprise Information Systems. ICEIS 2011. Lecture Notes in Business Information Processing, vol 102. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-29958-2_22

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  • DOI: https://doi.org/10.1007/978-3-642-29958-2_22

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-29957-5

  • Online ISBN: 978-3-642-29958-2

  • eBook Packages: Computer ScienceComputer Science (R0)

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