Abstract
This article addresses how trust changes over time. We introduce a social psychology-based Information Processing Model (IPM) that explains how trust changes over time based on three cognitive mechanisms: attention, attribution, and judgment. This model is contrasted with the traditional incremental progression model of trust change. We also explain three extensions of the model. These models are then simulated and the results suggest that incremental progression may be inconsistent with established psychological theory.
Chapter PDF
References
Blau, P.M.: Exchange and Power in Social Life. John Wiley & Sons, New York (1964)
Holmes, J.G.: Trust and the Appraisal Process in Close Relationships. In: Jones, W.H., Perlman, D. (eds.) Advances in Personal Relationships (2), pp. 57–104. Jessica Kingsley, London (1991)
Jarvenpaa, S.L., Knoll, K., Leidner, D.E.: Is Anybody Out There? Antecedents of Trust in Global Virtual Teams. Journal of Management Information Systems 14, 29–64 (1998)
Louis, M.R., Sutton, R.I.: Switching Cognitive Gears: From Habits of Mind to Active Thinking. Human Relations 44, 55–76 (1991)
Luhmann, N.: Trust and Power. John Wiley, New York (1979)
Marsh, S.P.: Formalising trust as a computational concept, Ph.D. Thesis, University of Stirling (1994)
Muir, B.M.: Trust in Automation: Part I. Theoretical Issues in the Study of Trust and Human Intervention in Automated Systems. Ergonomics 37, 1905–1922 (1994)
Murray, S.L., Holmes, J.G.: A Leap of Faith? Positive Illusions in Romantic Relationships. Personal and Social Psychology Bulletin 23, 586–604 (1997)
Newell, A.: Unified Theories of Cognition. Harvard University Press, Cambridge (1990)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2012 IFIP International Federation for Information Processing
About this paper
Cite this paper
McKnight, D.H., Liu, P., Pentland, B.T. (2012). How Events Affect Trust: A Baseline Information Processing Model with Three Extensions. In: Dimitrakos, T., Moona, R., Patel, D., McKnight, D.H. (eds) Trust Management VI. IFIPTM 2012. IFIP Advances in Information and Communication Technology, vol 374. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-29852-3_16
Download citation
DOI: https://doi.org/10.1007/978-3-642-29852-3_16
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-29851-6
Online ISBN: 978-3-642-29852-3
eBook Packages: Computer ScienceComputer Science (R0)