In or Out? A Student Project on the Enrollment Process
This paper describes a project realized by university students at a university administration. It shows which results are achievable through subject-oriented business process modeling by (in this subject area) unexperienced students. The explored process is the enrollment process which, was intransparent to the applicants and not well documented, although it is a central process and represents the first contact of students with university. After process exploration a subject-oriented model of the enrollment process portal was developed as a reference model for the implementation of this portal.
Keywordsprocess management service quality S-BPM public administration student project
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