Advertisement

In or Out? A Student Project on the Enrollment Process

Developing a Reference Model for a Service-Oriented Portal through S-BPM Process Exploration
  • Norbert Graef
  • Nils Tölle
  • Oliver Schöll
  • Detlef Seese
Part of the Communications in Computer and Information Science book series (CCIS, volume 284)

Abstract

This paper describes a project realized by university students at a university administration. It shows which results are achievable through subject-oriented business process modeling by (in this subject area) unexperienced students. The explored process is the enrollment process which, was intransparent to the applicants and not well documented, although it is a central process and represents the first contact of students with university. After process exploration a subject-oriented model of the enrollment process portal was developed as a reference model for the implementation of this portal.

Keywords

process management service quality S-BPM public administration student project 

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. 1.
    Fleischmann, A.: What is S-BPM? In: Buchwald, H., Fleischmann, A., Seese, D., Stary, C. (eds.) S-BPM ONE 2009. CCIS, vol. 85, pp. 85–106. Springer, Heidelberg (2010)CrossRefGoogle Scholar
  2. 2.
    Fleischmann, A.: Subjektorientiertes Prozessmanagement: Mitarbeiter einbinden, Motivation und Prozessakzeptanz steigern. Hanser, München (2011)Google Scholar
  3. 3.
    Papazoglou, M.: Web services: Principles and technology. Pearson Education Limited, Harlow (2008)Google Scholar
  4. 4.
    Vukotic, A., Goodwill, J.: Apache Tomcat 7. Apress and Distributed by Springer Science+Business Media, Berkeley and CA and New York (2011)CrossRefGoogle Scholar
  5. 5.
    Weske, M.: Business process management: Concepts, methods, technology. Springer, Heidelberg (2007)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Norbert Graef
    • 1
  • Nils Tölle
    • 1
  • Oliver Schöll
    • 1
  • Detlef Seese
    • 1
  1. 1.Karlsruhe Institute of Technology (KIT)Institute of Applied Informatics and Formal Description Methods (AIFB)KarlsruheGermany

Personalised recommendations