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Designing a Public Management Process with S-BPM

  • Stefan Obermeier
  • Thomas Keller
Part of the Communications in Computer and Information Science book series (CCIS, volume 284)

Abstract

Business Process Management is becoming more and more important for the public sector. There are several initiatives to establish solid and secure communication between Government and citizen (G2C), business (G2B) or another Government (G2G). We describe the implementation of a process for the Bavarian Ministry for Social Affairs (StMAS). A dialogue between Government and institutes has to be designed and implemented. The process should be created with S-BPM.

We show the results and discuss the advantage of S-BPM in context of the complex organisation of a federal Government organisation. This shows that S-BPM may be a useful concept for E-Government.

Keywords

subject-oriented business process management (S-BPM) E-Government G2B federal proceeding online request 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Stefan Obermeier
    • 1
  • Thomas Keller
    • 1
  1. 1.Hamburger Fern-HochschuleHamburgGermany

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