Designing a Public Management Process with S-BPM

  • Stefan Obermeier
  • Thomas Keller
Part of the Communications in Computer and Information Science book series (CCIS, volume 284)


Business Process Management is becoming more and more important for the public sector. There are several initiatives to establish solid and secure communication between Government and citizen (G2C), business (G2B) or another Government (G2G). We describe the implementation of a process for the Bavarian Ministry for Social Affairs (StMAS). A dialogue between Government and institutes has to be designed and implemented. The process should be created with S-BPM.

We show the results and discuss the advantage of S-BPM in context of the complex organisation of a federal Government organisation. This shows that S-BPM may be a useful concept for E-Government.


subject-oriented business process management (S-BPM) E-Government G2B federal proceeding online request 


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Reinermann, H., von Lucke, J.: Speyerer Definition von Electronic Government, Forschungsinstitut für öffentliche Verwaltung, Speyer (2001)Google Scholar
  2. 2.
    Bayerische Richtlinien zur Softwareentwicklung, München (2012)Google Scholar
  3. 3.
    Gesetz zur elektronischen Verwaltung für Schleswig-Holstein vom 08 (EGovG) (July 2009)Google Scholar
  4. 4.
    Official website of ELENA, (January 15, 2012)
  5. 5.
    Handy, B., Dirndorfer, M., Schneeberger, J., Fischer, H.: Methods of Process Modeling in the Context of Civil Services by the Example of German Notaries. In: Schmidt, W. (ed.) S-BPM ONE 2011. CCIS, vol. 213, pp. 281–295. Springer, Heidelberg (2011)CrossRefGoogle Scholar
  6. 6.
    Verordung zur Ausführung des Pflege- und Wohnqualitätsgesetz, AVPfleWoqG vom (July 27, 2011) Google Scholar
  7. 7.
    Fleischmann, A., Schmidt, W., Stary, C., Obermeier, S., Börger, E.: Subjektorientiertes Prozessmanagement. Hanser-Verlag München (2011)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Stefan Obermeier
    • 1
  • Thomas Keller
    • 1
  1. 1.Hamburger Fern-HochschuleHamburgGermany

Personalised recommendations