The SMART approach is a socio-technical approach towards holistic performance management and corporate governance. Supported by the modeling tool SMARTmodeler, the described methodology provides a generic method that can be applied to various problem domains in the context of strategic planning, organizational development, and project management. Although the SMART approach is supported by a semantically open modeling tool, people have difficulties applying it. Addressing these difficulties, three issues regarding the people’s unwillingness or inability to apply the approach are identified and explored in the course of this paper. Concerning the results gained through the exploration of each of these issues, proposals to resolve these issues improving the application of the SMART approach are developed.


change process complexity knowledge knowledge sharing modeling SMART approach subject-orientation systemic thinking 


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© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Ricarda Vierlinger
    • 1
  1. 1.Department of Business Information Systems - Communications EngineeringJohannes Kepler University LinzLinzAustria

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