A Current Assessment of the Quality and State of the Art of Process Management
During the second half of 2011 we conducted a survey into the quality and state of the art of business process management. The survey results – based on face to face interviews as well as responses to an online questionnaire from 150 companies – provide a good indication of the challenges companies are facing when designing, implementing and operating processes. In this paper we present an overview of the main results and provide some discussion of their implications.
KeywordsProcess quality design defects implementation errors training and education
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- 1.Komus, A., et al.: Quality in Business Process Management: Results and conclusions from the first international study into the quality of business process management, available through (2012), http://www.processtestlab.com