Abstract
The field of knowledge and experience management has witnessed rapid changes mainly as a result of the dramatic progress in the domain of information technology and partly because of the Internet revolution. Accumulation and sharing of experiences is facilitated with efficiency as internet-enabled technologies allow movement of information at unimaginable speed. It has also made the storage of experiences in varied forms like Experience Bases possible. Moreover, learning has accrued over time in the area of social and structural mechanisms, such as through mentoring and retreats that enable effective experience sharing. This in turn has enabled the development of KM/EM applications that best leverage these improved mechanisms by deploying sophisticated technologies. Therefore, it will not be an exaggeration to state that technology has provided a major impetus for enabling the implementation of KM/ EM processes in organizational settings. The present paper discusses the role and the relevance of latest technology in the field of knowledge and experience management and uncovers the state of technology-mediated KM/ EM in Indian IT sector through a survey.
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Sharma, N., Singh, K., Goyal, D.P. (2012). Is Technology Universal Panacea for Knowledge and Experience Management? Answers from Indian IT Sector. In: Dua, S., Gangopadhyay, A., Thulasiraman, P., Straccia, U., Shepherd, M., Stein, B. (eds) Information Systems, Technology and Management. ICISTM 2012. Communications in Computer and Information Science, vol 285. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-29166-1_17
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DOI: https://doi.org/10.1007/978-3-642-29166-1_17
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