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A Review on Service Quality and Student Satisfaction of Higher Education

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Soft Computing in Information Communication Technology

Part of the book series: Advances in Intelligent and Soft Computing ((AINSC,volume 158))

Abstract

This paper reviews the research on service quality of higher education and the successful experience of foreign student satisfaction measurement. Firstly, the author introduces the global trend and intensively competitive situation of higher education service. The important function of student satisfaction survey in higher education management is also mentioned. Secondly, the related notions of service quality and student satisfaction are discussed. Then, the qualitative and quantitative methods widely used in student satisfaction assessment are compared. Finally, the conclusions obtained by present research are summarized.

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References

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Author information

Authors and Affiliations

  1. Department of Management and Economics, Tianjin University, Tianjin, China

    Xiaoyang Zhao

Authors
  1. Xiaoyang Zhao
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Corresponding author

Correspondence to Xiaoyang Zhao .

Editor information

Editors and Affiliations

  1. National Kinmen Institute of Technology, University Road, Jinning ownship, Kinmen, Taiwan R.O.C.

    Jia Luo

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© 2012 Springer-Verlag GmbH Berlin Heidelberg

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Zhao, X. (2012). A Review on Service Quality and Student Satisfaction of Higher Education. In: Luo, J. (eds) Soft Computing in Information Communication Technology. Advances in Intelligent and Soft Computing, vol 158. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-29148-7_17

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  • DOI: https://doi.org/10.1007/978-3-642-29148-7_17

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-29147-0

  • Online ISBN: 978-3-642-29148-7

  • eBook Packages: EngineeringEngineering (R0)

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