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Building a Conceptual Roadmap for Systemic Change – A Novel Approach to Change Management in Expert Organizations in Health Care

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Book cover S-BPM ONE – Scientific Research (S-BPM ONE 2012)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 104))

Abstract

Complex systems, such as the Austrian health care system, mainly are dynamic systems: They do not only face changes with respect to customer orientation and budgeting, but also lack organizational goals and transparency of business processes. Systems thinking allows constructing a conceptual roadmap for change management, facilitating an adaption to these changes in a socially acceptable way, even under tight economic constraints. It considers the system at hand as a social systems framework in which organizations are viewed as communication systems. Sustainable change therefore requires transforming existing patterns of communication to contextual collaboration. The different professionals within (health) expert organizations need to negotiate and agree on interactions empowering the organization for high-quality patient care. “Boundary objects” serve as mediums for coordination, translation and creation of shared meaning, while putting communication and interacting subjects to the centre of process and change management. In this way project designs can be restructured for systemic change.

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Author information

Authors and Affiliations

  1. TILAK - Tiroler Landeskrankenanstalten GmbH, Organisationsentwicklung, Abteilung Medizin, Anichstraße 35, A-6020, Innsbruck, Austria

    Martina Augl

Authors
  1. Martina Augl
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Editor information

Editors and Affiliations

  1. Department of Business Information Systems, Communications Engineering, Johannes Kepler University Linz, Linz, Austria

    Christian Stary

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Augl, M. (2012). Building a Conceptual Roadmap for Systemic Change – A Novel Approach to Change Management in Expert Organizations in Health Care. In: Stary, C. (eds) S-BPM ONE – Scientific Research. S-BPM ONE 2012. Lecture Notes in Business Information Processing, vol 104. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-29133-3_4

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  • DOI: https://doi.org/10.1007/978-3-642-29133-3_4

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-29132-6

  • Online ISBN: 978-3-642-29133-3

  • eBook Packages: Computer ScienceComputer Science (R0)

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