Skip to main content

Media Management and Social Media Business: New Forms of Value Creation in the Context of Increasingly Interconnected Media Applications

  • Chapter
  • First Online:
Handbook of Social Media Management

Part of the book series: Media Business and Innovation ((MEDIA))

Abstract

Media companies are facing the problem of modeling the increasingly volatile and complex forms of emergent media use and of channeling them through their services in order to create a sustainable business model. Anticipating these patterns and converting them into stable forms of use allows for companies to identify new ways of value creation.

The authors argue that concepts other than the value chain are necessary to model this type of value creation. Although it has seldom been used with regard to media as of yet, especially the value network is considered to be relevant in this context. In times of digitization and convergence, media companies become increasingly granular and depend on strategic co-operations within networks, e.g. regarding production and marketing. Moreover, the consumers become an active part in value creation as “prosumers”.

This chapter attempts to investigate the manifold points of contact between media use and corresponding concepts of value creation in networks of micro business models. For that purpose, the authors combine approaches from media management and media studies.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 169.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 219.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 219.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Amit, R., & Zott, C. (2001). Value creation in E-business. Strategic Management Journal, 22(6/7), 493–520.

    Article  Google Scholar 

  • Arnhold, U. (2010). User-generated branding. Integrating User generated content into brand management. Wiesbaden: Gabler.

    Book  Google Scholar 

  • Bakker, G. (2003). Entertainment industrialized: The emergence of the international film industry, 1890-1940. Enterprise and Society, 4(4), 579–85.

    Article  Google Scholar 

  • Baldwin, M. (2009). #Followfriday: The anatomy of a Twitter trend. Mashable. http://mashable.com/2009/03/06/twitter-followfriday/

  • Bolter, J. D., & Grusin, R. (2000). Remediation. Understanding new media. Cambridge, MA: MIT Press.

    Google Scholar 

  • Canniford, R. (2011). How to manage consumer tribes. Journal of Strategic Marketing, 19(7), 591–606.

    Article  Google Scholar 

  • Clark, D. D. (2003). Economics and the design of open systems. IEEE Internet Computing, 7(2), 96–95.

    Article  Google Scholar 

  • Crossley, R. (2011). Crowd-fund plan could transform Triple-A. Develop. http://www.develop-online.net/news/38858/New-crowd-fund-initiative-could-transform-triple-A

  • Feng, X. (2011, August). A comparative study of online group-coupon sale in USA and China. Paper presented in Artificial Intelligence, Management Science and Electronic Commerce (AIMSEC), 2011, 2nd International Conference

    Google Scholar 

  • Fuller, M. (2008). Software studies: A lexicon. Cambridge, MA: MIT Press.

    Google Scholar 

  • Gitelman, L. (2004). How users define new media: A history of the amusement phonograph. In D. Thornburn, H. Jenkins, & B. Seawell (Eds.), Rethinking media change: The aesthetics of transition (pp. 61–80). Cambridge, MA: MIT Press.

    Google Scholar 

  • Gläser, M. (2008). Medienmanagement. München: Vahlen.

    Google Scholar 

  • Grönroos, C. (2009). Towards service logic: The unique contribution of value co-creation. Working Papers – 544, heruntergeladen am 19. Helsinki: Hanken School of Economics. https://helda.helsinki.fi/handle/10227/499

  • Hijleh, A. (2011). What is the importance of the new personalization quiz in Google offers for marketers? Search Engine Journal.

    Google Scholar 

  • Honeycutt, C., & Herring, S. C. (2009). Beyond Microblogging: Conversation and collaboration via Twitter. 42nd Hawaii International Conference on System Sciences.

    Google Scholar 

  • Kunz, R. (2013). Neue Medien im Sport. In H. Woratschek & T. Ströbel (Eds.), Sportmanagement. Stuttgart: Kohlhammer.

    Google Scholar 

  • Kusek, D., & Leonhard, G. (2005). The future of music: Manifesto for the digital music revolution. Boston, MA: Berkeley Press.

    Google Scholar 

  • Levy, S. (2011). The second coming. Wired Magazine, 19(11), 200–207.

    Google Scholar 

  • Lusch, R. F., & Vargo, S. L. (2006). Service-dominant logic: Reactions, reflections and refinements. Marketing Theory, 6(3), 281–288.

    Article  Google Scholar 

  • Marsden, P. (2011). In E. Theobald & P. T. Haisch (Eds.), Ebranding and social commerce (pp. 357–372). Wiesbaden: Springer.

    Google Scholar 

  • Mittell, J. (2009). Sites of participation: Wiki Fandom and the case of Lostpedia. Transformative Works and Cultures, 3.

    Google Scholar 

  • Niederer, S., and van Dijck, J. (2010). Wisdom of the crowd or technicity of content? Wikipedia as a sociotechnical system. New Media & Society, 12.8, 1368–1387.

    Google Scholar 

  • Porter, M. E. (1985). Competitive advantage. New York: Free Press.

    Google Scholar 

  • Ries, E. (2011). How today’s entrepreneurs use continuous innovation to create radically successful businesses. New York, NY: Crown Business.

    Google Scholar 

  • Rogers, R. (2009). The end of the virtual: Digital methods. Amsterdam: Amsterdam University Press.

    Book  Google Scholar 

  • Roth, D. (2010). The future of money. Wired Magazine, 18.3, 70–76.

    Google Scholar 

  • Schwartz, M. (2010). The Coupon Rebellion. Wired Magazine, 18.12, 188–193, 222–224.

    Google Scholar 

  • Siegert, G. (2001). Medien, Marken, Management – Relevanz, Spezifika und Implikationen einer medienökonomischen Profilierungsstrategie.

    Google Scholar 

  • Siegert, G., & Rademacher, P. (2007). Sportmedienmanagement. In T. Schierl (Ed.), Handbuch Medien, Kommunikation und Sport, Beiträge zur Lehre und Forschung im Sport (pp. 256–273). Schorndorf: Hofmann.

    Google Scholar 

  • Sigler, C. (2010). Online-Medienmanagement: Grundlagen - Konzepte - Herausforderungen ; mit Praxisbeispielen und Fallstudien, Wiesbaden.

    Google Scholar 

  • Sisinni, F. (2011). Dispatch from Ctia: What is the future of money? in: PayPal Blog.

    Google Scholar 

  • Stabell, C. B., & Fjeldstad, Ø. D. (1998). Configuring value for competitive advantage: On chains, shops and networks. Strategic Management Journal, 19, 413–437.

    Article  Google Scholar 

  • Stöckler, E. M. (2009). ‘Produkt Musik’. Eine Musikwissenschaftliche Annäherung. In G. Gensch, E. M. Stöckler, & P. Tschmuck (Eds.), Musikrezeption, Musikdistribution und Musikproduktion. Der Wandel des Wertschöpfungsnetzwerks in der Musikwirtschaft (pp. 267–292). Wiesbaden: Gabler.

    Chapter  Google Scholar 

  • Thompson, J. D. (1967). Organizations in action. New York: McGraw-Hill.

    Google Scholar 

  • Thompson, C. (2011). Clive Thompson on the Problem with Online Ads. Wired Magazine http://www.wired.com/magazine/2011/08/st_thompson_onlineads/

  • Toffler, A. (1980). The third wave–The classic study of tomorrow. New York: Bantam Books.

    Google Scholar 

  • Trowbridge, B. (2011). Cloud sourcing the corporation. Austin, TX: Live Oak Book Company.

    Google Scholar 

  • Vargo, S. L., & Akaka, M. A. (2009). Service-dominant logic as a foundation for service science. Service Science, 1(1), 32–41.

    Article  Google Scholar 

  • Vargo, S. L., & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68(1), 1–17.

    Article  Google Scholar 

  • Vargo, S. L., & Lusch, R. F. (2008). Service-dominant logic: Continuing the evolution. Journal of the Academy of Marketing Science, 36(1), 1–10.

    Article  Google Scholar 

  • Vargo, S. L., Maglio, P. P., & Akaka, M. A. (2008). On value and value co-creation: A service systems and service logic perspective. European Management Journal, 26(3), 145–152.

    Article  Google Scholar 

  • Walsh, M. (2010, January). Gartner: Mobile to Outpace Desktop Web by 2013. Online Media Daily.

    Google Scholar 

  • Weigert, M. (2010a, September). Vom Location-Service Zum Manager Für Das Reale Leben. Netzwertig. http://netzwertig.com/2010/09/24/foursquare-vom-location-service-zum-manager-fuer-das-reale-leben/

  • Weigert, M. (2010b, June). Brandslisten: Wenn Kunden Den Besseren Support Leisten. Netzwertig. http://netzwertig.com/2010/10/06/brandslisten-wenn-kunden-den-besseren-support-leisten/

  • Widman, J., Hua, S. Y., & Ross, S. C. (2010). Applying lean principles in software development processes - A case study. Issues in Information Systems, XI.1, 635–639

    Google Scholar 

  • Wirtz, B. W. (2011). Medien- und Internetmanagement, 7. Auflage. Wiesbaden: Gabler, Betriebswirt.-Vlg.

    Google Scholar 

  • Wirtz, B. W., & Kleineicken, A. (2000). Geschäftsmodelltypologien im Internet. WiStWirtschaftswissenschaftliches Studium, 29.11, 628–635.

    Google Scholar 

  • Woratschek, H., Roth, S., & Pastowski, S. (2002). Geschäftsmodelle und Wertschöpfungskonfigurationen im Internet. Marketing ZFP, Spezialausgabe E-Marketing, 24, 57–72.

    Google Scholar 

  • Xu, H., & Yan, R.-N. (2011). Feeling connected via television viewing: Exploring the scale and its correlates. Communication Studies, 62(2), 186–206.

    Article  Google Scholar 

Download references

Acknowledgements

We would like to thank Prof. Dr. Jürgen E. Müller (Media Studies, University of Bayreuth) for setting up the initiative “Networks in Media Culture and Media Economy” as a valuable and fruitful platform of trans-disciplinary research, which inspired us to write this paper.

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Reinhard Kunz .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2013 Springer-Verlag Berlin Heidelberg

About this chapter

Cite this chapter

Kunz, R., Werning, S. (2013). Media Management and Social Media Business: New Forms of Value Creation in the Context of Increasingly Interconnected Media Applications. In: Friedrichsen, M., Mühl-Benninghaus, W. (eds) Handbook of Social Media Management. Media Business and Innovation. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-28897-5_15

Download citation

Publish with us

Policies and ethics