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Understanding Business Process Quality

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Book cover Business Process Management

Part of the book series: Studies in Computational Intelligence ((SCI,volume 444))

Abstract

Organizations have taken benefit from quality management practices in manufacturing and logistics with respect to competitiveness as well as profitability. At the same time, an ever-growing share of the organizational value chain centers around transactional administrative processes addressed by business process management concepts, e.g. in finance and accounting. Integrating these fields is thus very promising from a management perspective. Obtaining a clear understanding of business process quality constitutes the most important prerequisite in this respect. However, related approaches have not yet provided an effective solution to this issue. In this chapter, we consider effectiveness requirements towards business process quality concepts from a management perspective, compare existing approaches from various fields, deduct a definition framework from organizational targets, and take initial steps towards practical adoption. These steps provide fundamental insights into business process quality, and contribute to obtain a clear grasp of what constitutes a good business process.

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Authors and Affiliations

  1. Institute of Databases and Information Systems, University of Ulm, Ulm, Germany

    Matthias Lohrmann & Manfred Reichert

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  1. Matthias Lohrmann
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  2. Manfred Reichert
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Correspondence to Matthias Lohrmann .

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  1. , Department of Financial and Management, University of the Aegean, Fostini Street 31, Chios, 82100, Greece

    Michael Glykas

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Lohrmann, M., Reichert, M. (2013). Understanding Business Process Quality. In: Glykas, M. (eds) Business Process Management. Studies in Computational Intelligence, vol 444. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-28409-0_2

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  • DOI: https://doi.org/10.1007/978-3-642-28409-0_2

  • Publisher Name: Springer, Berlin, Heidelberg

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