Abstract
Fair enough, you say. From what we’ve talked about so far, it’s clear that communication follows certain structures, and cultures display certain basic ways of approaching life. But does this make that much difference for my business communication? After all, in business we’re mainly talking about facts, figures, processes, and dates most of the time, right?
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- 1.
Note that even with a short segment of talk, we can often identify issues going on in the interactions. Some might argue that we would need all of the contextual information to make sense of the situation, but that’s not necessarily the case. Many times in our conversations we get a sense of the other person’s position based on what they say and how they say it.
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For the purpose of our analysis, here we number each line of every speaker’s turn.
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Many languages use grammatical markers to denote gender. Here we are not arguing that the grammar by itself carries gender attitudes, although in some cases that could be possible.
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Personal communication to the author.
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© 2012 Springer-Verlag Berlin Heidelberg
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Moll, M. (2012). Verbal Communication in Action. In: The Quintessence of Intercultural Business Communication. Quintessence Series. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-28238-6_4
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DOI: https://doi.org/10.1007/978-3-642-28238-6_4
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Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-28237-9
Online ISBN: 978-3-642-28238-6
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