Abstract
In this paper we describe a service modeling project done at an IT department that provides IT services to a network of state owned healthcare providers in the state of Vaud in Switzerland. The goal of the project is to understand how to maintain business continuity in the case of a disaster affecting the IT department’s data center. We analyze how to precisely relate the business requirements to the IT operation requirements with the help of the SEAM Enterprise Architecture method. The results are refined service levels and the identification of the required technical architecture.
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Wegmann, A., Regev, G., Viotti, G., Pilet, PA., Vuagniaux, P. (2012). Modeling an Emergency Service System for a Hospital Network. In: Snene, M. (eds) Exploring Services Science. IESS 2012. Lecture Notes in Business Information Processing, vol 103. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-28227-0_6
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DOI: https://doi.org/10.1007/978-3-642-28227-0_6
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