Abstract
The work presented in this paper explores how privacy dialogues within an on-line service might be constructed by conducting field experiments those identify privacy practices used when engaging with on-line services and elicit service user requirements for privacy dialogues. The findings are considered against the established design principles for general CRM dialogue design such as: frequency, initiation, signalling, service provider disclosure and richness [1] as well as privacy specific design principles including: transparency, service user disclosure and the agreement of privacy norms and rules [12].
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Kani-Zabihi, E., Coles-Kemp, L. (2012). Service Users’ Requirements for Tools to Support Effective On-line Privacy and Consent Practices. In: Aura, T., Järvinen, K., Nyberg, K. (eds) Information Security Technology for Applications. NordSec 2010. Lecture Notes in Computer Science, vol 7127. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-27937-9_9
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DOI: https://doi.org/10.1007/978-3-642-27937-9_9
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