Abstract
Customer Collaboration Innovation has become an effective approach for enterprises’ commodity innovation. According to the mechanism of extension evaluation theory, this study analyzed the characters of customer collaboration innovation as well as the critical impacting factors of its implementation and established the matter element model for performance evaluation. Through case study, the application of model was illustrated by qualitative and quantitative evaluating on performance of customer collaboration innovation so as to provide important references to the decision making of customer collaboration innovation.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsPreview
Unable to display preview. Download preview PDF.
References
Shen, L., Zhao, W., Li, M., Zheng, J.J.: A New Method for Customer-Oriented Virtual Collaborative Design with VRML Product Model. In: Shen, W., Luo, J., Lin, Z., Barthès, J.-P.A., Hao, Q. (eds.) CSCWD. LNCS, vol. 4402, pp. 197–206. Springer, Heidelberg (2007)
Kobayashi, M., Shinozaki, M.: Collaborative customer services using synchronous web browser sharing. In: Proceedings of the ACM Conference on Computer Supported Cooperative Work, pp. 99–108 (1998)
Sun, T.-L.: Supporting customer-company interaction in product customization using a web-based collaborative VR environment. Institute of Industrial Engineers 22(3), 35–42 (2005)
Elofson, G., Robinson: Collective customer collaboration impacts on supply- chain performance. International Journal of Production Research 45, 2567–2594 (2007)
Zheng, H.-L., Liu, Q.-Y., Wan, X.-Y., Zhang, J.-W., Xiao, X.-H.: Research on the Development Mode of Customizing Product with Customer Collaborating. Modular Machine Tool & Automatic Marnufacturing Technique, 109–112 (June 2006)
Yang, Y., Guo, B., Yin, S., Wang, W.-L., Zhang, X.-D.: Connotation, theory framework and application of CCI. Computer Integrated Manufacturing Systems 14(5), 449–459 (2008)
Wang, W.-L., Yang, Y., Wang, M.-K., Song, L.-J.: RS and SVM-based partner selection research for CCI. Computer Engineering and Applications 43(29), 245–248 (2007)
Tan, H.-Y., Yang, Y., Song, L.-J., Yang, J.: Identification and Fuzzy Evaluation of Innovative User in Collaborative Product Innovation. Journal of Chongqing University 31, 130–135 (2008)
Zhao, X.-H., Wu, F.-Z., Tuo, X.-B.: Method of collaboration customer selection based on fuzzy clustering and incidence matrix. Basic Sciences Journal of Textile Universities 20, 310–317 (2007)
Li, G.-M.: Research on theMould-making order management for customer collaborative platform. Guangdong University of Technology, 25–29 (2008)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2012 Springer-Verlag GmbH Berlin Heidelberg
About this chapter
Cite this chapter
Xue, Z., Qing-pu, Z. (2012). Comparison and Evaluation on Performance of Customer Collaboration Innovation Implementation. In: Luo, J. (eds) Affective Computing and Intelligent Interaction. Advances in Intelligent and Soft Computing, vol 137. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-27866-2_1
Download citation
DOI: https://doi.org/10.1007/978-3-642-27866-2_1
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-27865-5
Online ISBN: 978-3-642-27866-2
eBook Packages: EngineeringEngineering (R0)