Abstract
Rohit Talwar is a futurist for the global travel industry and author of the Hotels 2020 study commissioned by Amadeus. In this article, Rohit draws on the study findings to explore how customer behaviours might evolve, discusses how technology could transform the future travel experience and explores the strategic implications for the branded hotel sector.
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© 2012 Springer-Verlag Berlin Heidelberg
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Talwar, R. (2012). Hotels 2020 – Responding to Tomorrow’s Customer and the Evolution of Technology. In: Conrady, R., Buck, M. (eds) Trends and Issues in Global Tourism 2012. Trends and Issues in Global Tourism. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-27404-6_2
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DOI: https://doi.org/10.1007/978-3-642-27404-6_2
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Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-27403-9
Online ISBN: 978-3-642-27404-6
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