Skip to main content
SpringerLink
Log in

A Suggested E-Government Framework for Assessing Organizational E-Readiness in Developing Countries

  • Conference paper
Informatics Engineering and Information Science (ICIEIS 2011)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 252))

Abstract

Information and Communication Technologies (ICTs) have been presented in the government sector all over the world last two decades in an effort to accomplish better operational efficiency and effectiveness. This study focuses on the main internal factors in the assessment of e-government organizational readiness in developing countries and how do they lead to successful e-government adoption. Consequently, this study contributes an integrated e-government framework for assessing the e-readiness of government organizations. Most assessment models are more appropriate for the assessment of the overall growth of e-government in each country; they are not focusing on the difficulties that exist in the internal factors affecting transformation of a government organization caused by ICT diffusion. Most of these modules disregard the vision of external stakeholders and employees, although they represent the basis in the success of any e-government project. The suggested e-government framework consists of seven dimensions of ereadiness assessment for government organizations including e-government organizational strategy, user access, e-government program, portal architecture, business process, ICT infrastructure, and human resource. This article extended the previous work particularly in the literature review and the processes dimension. This article is significant to management in assessing organizational e-readiness to improve the effectiveness of e-government initiatives. The next step of this study is to test the relations of these factors in an emerging egovernment environment using a case study on an government organization as an essential step in the process of testing the framework suggested.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 84.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 109.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. World Bank, E-Ready for What? E-Readiness in Developing Countries: Current Status and Prospects toward the Millennium Development Goals, I.f.D. Program, Editor: USA (2005)

    Google Scholar 

  2. Bakry, S.H.: Development of e-Government: A STOPE view. International Journal of Network Management 14(4), 339–350 (2004)

    Article  Google Scholar 

  3. Caldow, J.: The Quest for Electronic Government: A Defining Vision, The Institute for Electronic Government, IBM Corporation (1991)

    Google Scholar 

  4. ACM, ACM International Workshop on Vehicular Ad Hoc Networks. In: Proceedings of the... ACM International Workshop on Vehicular Inter-Networking. ACM Press, New York (2008)

    Google Scholar 

  5. APEC, e-Commerce Readiness Assessment Initiative, APEC (2008)

    Google Scholar 

  6. CID, Readiness for the Networked World: A Guide for Developing Countries. The GeoSinc Facilitation Center, The Harvard University Center for International Development (2002)

    Google Scholar 

  7. Cohen, G.: Technology Transfer: Strategic Management in Developing Countries. Sage Publications, New Delhi (2004)

    Book  Google Scholar 

  8. Dutton, W.H.: Information and Communication Technologies: Visions and Realities. Oxford University Press (1996)

    Google Scholar 

  9. Kahen, G.: Building a Framework for Successful Information Technology Transfer to Developing Countries: Requirements and Effective Integration to a Viable IT Transfer. International Journal of Computer Applications in Technologies 6(1), 1–8 (1996)

    Google Scholar 

  10. Snellen, I.: Is “Informatisation” after 20 years still a “corpus alienum” in Public Administration?’ in Information Polity. The International Journal of Government and Democracy in the Information Age 12(4), 201–206 (2007)

    Google Scholar 

  11. Taylor, J.: Rediscovering the grand narratives of the information polity: Reflections on the achievement and potential of the EGPA Study Group on ICT in Public Administration. Information Polity The International Journal of Government and Democracy in the Information Age 12(4), 213–218 (2007)

    Google Scholar 

  12. Abdalla, K.A.: Stakeholder Perceptions of Issues for Successful Information Technology Transfer in a Developing Country: A Case Study of the United Arab Emirates. Department of Information Systems Faculty of Business, The University of Southern Queensland: Toowoomba, Australia (2006)

    Google Scholar 

  13. Alshihi, H.: Critical factors in the Adoption and Diffusion of e-government initiative in Oman. Victoria University, Melbourne (2005)

    Google Scholar 

  14. Baark, E., Heeks, R.: Donor-funded information technology transfer projects: evaluating the life-cycle approach in four Chinese science and technology projects. Information Technology for Development 8, 185–197 (1999)

    Article  Google Scholar 

  15. Rahman, H.: E-Government Readiness: from the Design Table to the Grass Roots. ACM 978-1-59593-822 -0/07/12 (2007)

    Google Scholar 

  16. Moon, M.J.: The evolution of e-government among municipalities: rhetoric or reality? Public Administration Review 26(4), 424–434 (2002)

    Article  Google Scholar 

  17. Millard, J.: European e-Government (2005-2007), http://www.epractice.eu/files/download/awards/ResearchReport2007.pdf

  18. Reddick, C.G.: Citizen Interaction with E-government: From the Streets to Servers? Government Information Quarterly 22(1), 38–57 (2005)

    Article  Google Scholar 

  19. Gil-Garcia, J.R., Pardo, T.A.: E-government success factors: Mapping practical tools to theoretical foundations. Government Information Quarterly (2005)

    Google Scholar 

  20. Martin, B., Bryne, T.: Implementing e-Gov: widening the lens. The Electronic Journal of E-Government 1(1), 11–22 (2003)

    Google Scholar 

  21. Heeks, R.: e-Government as a Carrier of Context. Journal of Public Policy 25(1), 51–74 (2005)

    Article  Google Scholar 

  22. Layne, K., Lee, J.: Developing fully functional E-government: A four stage model. Government Information Quarterly 18(2), 122–136 (2001)

    Article  Google Scholar 

  23. O’Neill, R.: E-government: Transformation of Public Governanace in New Zealand? Victoria University of Wellington, New Zealand (2009)

    Google Scholar 

  24. Chen, H.: Issue Digital Government: technologies and practices. Decision Support Systems 34, 223–227 (2002)

    Article  Google Scholar 

  25. Safai-Amin, M.: Information technologies: challenges and opportunities for local governments. Journal of Government Information 27, 471–479 (2002)

    Article  Google Scholar 

  26. OECD, E-Government Project: Key Issues and Findings. Public Governance and Territorial Development Directorate, Public Management Committee (2002)

    Google Scholar 

  27. OECD, e-Government Studies: The E-Government Imperative, OECD Publishing (2003)

    Google Scholar 

  28. Heeks, R.: Implementing and Managing E-Government: An International Text. Sage Publishers (2005)

    Google Scholar 

  29. Heeks, R.: Most eGovernment-for-Development Projects Fail: How Can Risks be Reduced?, http://unpan1.un.org/intradoc/groups/public/documents/NISPAcee/UNPAN015488.pdf

  30. Andersen, K.V.: E-government and Public Sector Process Rebuilding: Dilettantes, Wheel Barrows, and Diamonds Springer; 1st ed. Softcover of orig. ed. 2004 edition, November 4 (2010)

    Google Scholar 

  31. Stephen, M., Mutula, Pieter, v.B.: An evaluation of e-readiness assessment tools with respect to information access: Towards an integrated information rich tool. International Journal of Information Management 26(3), 212–223 (2006)

    Article  Google Scholar 

  32. Rizk, N.: E-readiness assessment of small and medium enterprises in Egypt: A micro study, http://www.luc.edu/orgs/meea/volume6/Rizk.pdf

  33. Azab, N.A., Kamel, S., Dafoulas, G.: A Suggested Framework for Assessing Electronic Government Readiness in Egypt. Electronic Journal of e-Government 7(1), 11–28 (2009)

    Google Scholar 

  34. Altman, C.: Converging Technologies: The Future of the Global Information Society. First Committee Chair Report to the UN General Assembly UNISCA (2002)

    Google Scholar 

  35. Jansen, A.: Assessing e-Government Progress – Why and What, Department of e-Government Studies: University of Oslo (2005)

    Google Scholar 

  36. Andersen, K.V., Henriksen, H.Z.: The First Leg of E-Government Research: Domains and Application Areas 1998 – 2003. International Journal of Electronic Government Research 1(4), 26–44 (2005)

    Article  Google Scholar 

  37. Norris, D.F., Lloyd, B.A.: The Scholarly Literature on E-Government: Characterising a Nascent Field. International Journal of Electronic Government Research 2(4), 40–56 (2006)

    Article  Google Scholar 

  38. Ebrahim, Z., Irani, Z.: E-government adoption: Architecture and Barriers. Business Process Management Journal 11(5), 589–611 (2005)

    Article  Google Scholar 

  39. Richard, L.F.: Office of Information Technology E-Government Services, N.J.S. Legislature, O.o.L. Services, and O.o.t.S. Auditor, Editors (2001)

    Google Scholar 

  40. State Services Commission, Enabling transformation a strategy for e-government: Wellington, New Zealand. pp. 1-36 (2006)

    Google Scholar 

  41. APEC. e-Readiness Assessment Guid, http://www.apdip.net/documents/evaluation/e-readiness/geosinc01042002.pdf

  42. Yesser, Supporting plans and methodologies (a) E-Readiness assessment methodology for government organizations, E-government Program, Ministry Communications and Information Technology (MCIT) Riyadh, Saudi Arabia (2005)

    Google Scholar 

  43. Maheshwari, B., et al.: E-Government Portal Effectiveness: Managerial Considerations for Design and Development, Computer Society of India (2009)

    Google Scholar 

  44. Criado, J.I., Ramilo, M.C.: E-Government in practice: an analysis of website orientation to citizens in Spanish municipalities. International Journal of Public Sector Management 18(3), 191–218 (2003)

    Article  Google Scholar 

  45. Accenture, Leadership in Customer Service: New Expectations, New Experiences, The Government Executive Series (2005)

    Google Scholar 

  46. Becker, S.A., Nowak, L.L.: Automated support for older adult accessibility of e-government web sites. Digital Government Society of North America 130, 1–4 (2003)

    Google Scholar 

  47. Carter, L., Belanger, F.: The utilization of e-government services: citizen trust, innovation and acceptance factors. Information Systems Journal 15(1), 5–25 (2005)

    Article  Google Scholar 

  48. Alsobhi, F.M., Weerakkody, V.: CurrentT State of E-services in Saudi Arabia: The Case of Intermediaries in Facilitiing Government Services in Madinah City. In: European and Mediterranean Conference on Information Systems. Crown Plaza Hotel, Izmir (2009)

    Google Scholar 

  49. Brannen, A.: E-Government in California: Providing Services to Citizens through the Internet. Journal of State Government 74(2) (2001)

    Google Scholar 

  50. IDA, Multi-channel delivery of eGovernment services. In: Interchange of Data between Administrations (2004)

    Google Scholar 

  51. Almarabeh, T., Abuali, A.: A General Framework for E-Government: Definition Maturity Challenges, Opportunities, and Success. European Journal of Scientific Research 39(1), 29–42 (2010)

    Google Scholar 

  52. AlMansoori, R.: Abu Dhabi e-Government Program, http://www.abudhabi.ae/egovPoolPortal_WAR/

  53. IBM. Creating an Infrastructure for eGovernment: Enabling Government Innovation

    Google Scholar 

  54. Forman, M., Thompson, D.: National e-Government Portals. The Tip of the Iceberg, or Tools for Citizen-Centric Transformation of Government, http://www.egov.vic.gov.au/trends-and-issues/e-government/national-e-government-portals.html

  55. Sharifi, H., Zarei, B.: An adaptive approach for implementing e-government I.R. Iran. Journal of Government Information 30(1) (2004)

    Google Scholar 

  56. Lee, S.M., Tan, X., Trimi, S.: Current practices of leading e-government countries. Communications of the ACM 84(10), 99–104 (2005)

    Article  Google Scholar 

  57. Lee, Y.N.: E-Government Application, http://www.unapcict.org/academy

  58. Chappell, D.A.: Enterprise Service Bus. O’Reilly Media, Inc., USA (2004)

    Google Scholar 

  59. Accenture, eGovernment Leadership: High Performance, Maximum Value, The Government Executive Series (2004)

    Google Scholar 

  60. Stauffacher, G.: E-Government as and Instrument of Public Management Reform. In: E-Government Conference, 2nd edn., pp. 22–24 (2002)

    Google Scholar 

  61. Norris, D.F., Moon, M.J.: Advancing E-Government at the Grassroots: Tortoise or Hare? Public Administration Review 65(1), 64–75 (2005)

    Article  Google Scholar 

  62. Oracle. Oracle portal, http://education.oracle.com/pls/web_prod-plq-dad/db_pages.getCourseDesc?dc=D68842GC20

  63. Bretschneider, S., Gant, J., Ahn, M.: A General Model of E-Government service Adoption: Empirical Exploration. In: Public Management Research Conference. Georgetown Public Policy Institute, Washington, DC (2003)

    Google Scholar 

  64. UNDPEPA/ASPA. Benchmarking e-government: A global perspective, http://www.itpolicy.gov.il/topics_egov/docs/benchmarking.pdf

  65. Maciaszek, L.A.: International Conference on Enterprise Information Systems, Porto, Portugal (2004)

    Google Scholar 

  66. Behara, G., Varre, V., Rao, M.: Service Oriented Architecture for E-Governance, BPTrends (2009)

    Google Scholar 

  67. Macasio, J.: ICT Services Management Practitioner’s Not E-enterprise Architecture, http://www.scribd.com/doc/24641260/ENTERPRISE-ARCHITECTURE-PRACTITIONER-S-NOTE-draft-release

  68. Moodley, S.: The challenge of e-business for the South African apparel sector. Technovation 23(7), 557–570 (2003)

    Article  Google Scholar 

  69. Sharif, A.M., Irani, Z., Love, P.E.D.: Integrating ERP using EAI: a model for post hoc evaluation. European Journal of Information Systems 14, 162–174 (2005)

    Article  Google Scholar 

  70. Themistocleous, M., Irani, Z.e.a.: Enterprise application integration: an emerging technology for integrating ERP and supply chains. In: European Conference on Information Systems, Gdansk (2002)

    Google Scholar 

  71. Samtani, G., Sadhwani, D.: Web Services and Application Frameworks (.NET and J2EE): Tect Ltd. (2002)

    Google Scholar 

  72. Huang, W., D’Ambra, J., Vikrant, B.: Key Factors Influencing the Adoption of E-Government in Australian Public Sectors. In: 8th Americas Conference on Information Systems, Dallas, USA (2002)

    Google Scholar 

  73. Meena, R.S.: Environmental-informatics—A solution for long term environmental research. Global Journal of Enterprise Information System 1(2) (2009)

    Google Scholar 

  74. Chesher, M., Kaura, R., et al.: Electronic Business & Commerce. Springer, London (2003)

    Book  Google Scholar 

  75. Chen, I.J., Popovich, K.: Understanding customer relationship management (CRM): People, process and technology. Business Process Management Journal 9(5), 672–688 (2003)

    Article  Google Scholar 

  76. Pan, S.-L., Tan, C.-W., Lim, E.T.K.: Customer relationship management (CRM) in e-government: a relational perspective. Decision Support Systems 42(1) (2006)

    Google Scholar 

  77. Rifai, H.S., et al.: A Geographic Information System (GIS) User Interface for Delineating Wellhead Protection Areas 31(3), 480–488 (2005)

    Google Scholar 

  78. IBM and PTC, Enterprise Content Management: Challenges and Considerations XML Publisher Journal (2) (2010)

    Google Scholar 

  79. Blair, B.T.: An Enterprise Content Management Primer. The Information Management Journal (2004)

    Google Scholar 

  80. Ramakrishnan, R., Gehrke, J.: Database Management System, 2nd edn (1999) ISBN:0072322063

    Google Scholar 

  81. Seres, A.: Three Database Management Systems (DBMS) compared. Open Source Science Journal 2(4), 65–82 (2010)

    Google Scholar 

  82. Bazerman, M.: In Announcing IACM 2010 23rd Annual Conference Abstracting eJournal. Social Science Electronic Publishing, Inc. (2010)

    Google Scholar 

  83. Mumick, I.S., Quass, D., Mumick, B.S.: Maintenance of Data Cubes and Summary Tables in a Warehouse. In: Proc. ACM SIGMOD Int. Conf. on Management, pp. 100–111 (1997)

    Google Scholar 

  84. Center for International Development - Harvard University and IBM, Readiness for the Networked World: A Guide for Developing Countries (CID) and IBM (2007)

    Google Scholar 

  85. World Bank, Information and Communications for Development 2006: Global Trends and Policies. World Bank Publications (2006)

    Google Scholar 

  86. IBM. ICT Infrastructure, www.ibm.com

  87. Pfleeger, C.P., Pfleeger, S.L.: Security in Computing, 3rd edn. Prentice Hall, NJ (2003)

    MATH  Google Scholar 

  88. Patrizio, D.N., et al.: ICT Infrastructure - the Regional Dimension. Benchmarking the Information Society: e-Europe Indicators for European Regions, BISER (2004)

    Google Scholar 

  89. Garcia-Molina, H., Polyzois, C.A.: Thirty-Fifth IEEE Computer Society International Conference, San Francisco, CA, USA (2002)

    Google Scholar 

  90. Macasio, J.: Open Practitioner Notes: Information Systems Strategic Planning Basics, http://www.scribd.com/doc/24641437/INFORMATION-SYSTEM-STRATEGIC-PLANNING-PRACTITIONER-S-NOTE-draft-version

  91. Katib, H.: Science and Technology in Jordan, Towards Sustainable Policies (Policies, Strategies, Financing and Governance). The Seventh Jordanian Science Week, Jordan (2001)

    Google Scholar 

  92. Al-Omari, A., Al-Omari, H.: E-Government Readiness Assessment Model. Journal of Computer Science 2(11), 841–845 (2006)

    Article  Google Scholar 

  93. Dallas, S.: IT Governance in the Business-Driven Environment. Gartner IT EXPo: Orlando Florida, USA (2002)

    Google Scholar 

  94. Gartner Group, Gartner Group Report to The Jordanian Ministry of Information & Communication Technology (MoICT), M.o.I.C.T (MoICT), Editor, Gartner Group: Amman (2002)

    Google Scholar 

  95. United Nations, UN E-Government Survey 2008 From E-Government to Connected Governance, Department of Economic and Social Affairs. Administration and Development Management, United Nations Online Network in Public Administration and Finance (UNPAN), Division for Public. United Nations Publications, USA (2008)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. School of Computer Science, Engineering and Mathematics, Flinders University, GPO Box 2100, Adelaide, SA, 5042, Australia

    Ibrahim A. Alghamdi, Robert Goodwin & Giselle Rampersad

Authors
  1. Ibrahim A. Alghamdi
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Robert Goodwin
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Giselle Rampersad
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. Advanced Informatics School (UTM AIS), UTM International Campus, 54100, Kuala Lumpur, Malaysia

    Azizah Abd Manaf , Akram Zeki , Mazdak Zamani  & Suriayati Chuprat , ,  & 

  2. Information Systems Department, King Saud University, Riyadh, Saudi Arabia

    Eyas El-Qawasmeh

Rights and permissions

Reprints and permissions

Copyright information

© 2011 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Alghamdi, I.A., Goodwin, R., Rampersad, G. (2011). A Suggested E-Government Framework for Assessing Organizational E-Readiness in Developing Countries. In: Abd Manaf, A., Zeki, A., Zamani, M., Chuprat, S., El-Qawasmeh, E. (eds) Informatics Engineering and Information Science. ICIEIS 2011. Communications in Computer and Information Science, vol 252. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-25453-6_41

Download citation

  • DOI: https://doi.org/10.1007/978-3-642-25453-6_41

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-25452-9

  • Online ISBN: 978-3-642-25453-6

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation