Skip to main content

Great Britain

  • Chapter
  • First Online:
Telephone Surveys in Europe
  • 928 Accesses

The beginnings in the UK

Telephone Surveys in a Country with a Face − to − Face Survey Tradition

“Compared with the 1950’s ... we are suffering from falling response rates XE “response rates”, through fear of crime, selling under the guise of research and generally less confidence in the value and confidentiality of surveys, and the sheer difficulty of finding people at home during social hours...”. It was “socially acceptable for a lone woman to walk in darken streets on her own. In those halcyon days 50 % of interviews were achieved on the first call: there was less out of home entertainment, the shops closed early and the evening meal, eaten early, was a family event.” (Mitchell 1995: 63).

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 169.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  • AAPOR Cell Phone Task Force (The American Association for Public Opinion Research). Guidelines and Considerations for Survey Researchers when Planning and Conducting RDD and Other Telephone Surveys in the U.S. with Respondents Reached via Cell Phone Numbers (2008), http://www.aapor.org (accessed December 30, 2009)

  • AAPOR Cell Phone Task Force (The American Association for Public Opinion Research), New Considerations for Survey Researchers when Planning and Conducting RDD Telephone Surveys in the U.S. with Respondents Reached via Cell Phone Numbers (2010), http://www.aapor.org (accessed January 24, 2011)

  • Bennison, C., Davidson, I.: Getting onside with consumers by getting inside their mobiles. Market Leader Quarter 2 (2010)

    Google Scholar 

  • Brennan, M., Benson, S., Kearns, Z.: The effect of introductions on telephone survey participation rates. International Journal of Market Research 47(1), 65–74 (2005)

    Google Scholar 

  • CCSInsight. Private survey conducted by Fly Research on Social Networks, http://www.ccsinsight.com/

  • Coderre, F., Mathieu, A., St Laurent, N.: Comparison of the quality of qualitative data obtained through telephone, postal and email surveys. International Journal of Market Research 46(3), 347–357 (2004)

    Google Scholar 

  • de Leeuw, E.D., Hox, J.J.: I am not selling anything: 29 experiments in telephone introductions. International Journal of Public Opinion Research 16(4), 462–473 (2004)

    Google Scholar 

  • Dillman, D.A., Gallegos, J.G., Frey, J.H.: Reducing refusal rates for telephone interviews. Public Opinion Quarterly 40 (1976)

    Google Scholar 

  • Dillman, D.A.: Mail and telephone surveys: the total method. John Wiley & Sons Inc., New York (1978)

    Google Scholar 

  • Foreman, J., Collins, M.: The viability of random digit dialling in the UK. Journal of the Market Research Society 33(3), 219–227 (1991)

    Google Scholar 

  • Glasser, G.J., Metzger, G.D.: National Estimates of Non-listed Telephone Households and their Characteristics. Journal of Marketing Research 12(8) (1975)

    Google Scholar 

  • Hodson, M.: The Market Research Society. Research, London (2008)

    Google Scholar 

  • Hyett, G.P.: Telephone interviewing. Telephone Research Proceedings of a one day Conference. MRDF, London (1981)

    Google Scholar 

  • Hyett, G.P., Allen, G.M.: Collection of data by telephone (CDT): its viability in consumer research. MRS Conference. Market Research Society, London (1976)

    Google Scholar 

  • IQCS. Interviewing Quality Control Scheme papers 1976-2010. The Market Research Society, London (1976-2010)

    Google Scholar 

  • Jowell, R., Witherspoon, S., Brook, L.: British Social Attitudes 26th Report. Sage, London (2010)

    Google Scholar 

  • Link, M.W., Battaglia, M.P., Osborn, L., Frankel, M.P., Mokdad, A.H.: Measuring the quality of real-time telephone survey interpreters. International Journal of Public Opinion Research 21(3), 271–292 (2009)

    Article  Google Scholar 

  • Locande, W.B., Burton, J.P.: The Effect of Question Form on Gathering Income Data by Telephone. Proceedings of a one day Conference, p. 33. MRDF, London (1976)

    Google Scholar 

  • Market Research Development Fund. In: Proceedings of a one day Conference, p. 33. MRDF Market Research Development, London (1981)

    Google Scholar 

  • MAS. In: Contribution in Telephone Research Proceedings of a One Day Conference, p. 22. MRDF, London (1981)

    Google Scholar 

  • McDonald, C.: Telephone Surveys. Telephone Research Proceedings of a One Day Conference, pp. 3–44. MRDF, London (1981)

    Google Scholar 

  • McDonald, C., King, S.: Sampling the Universe. NTC Publications Ltd. (1996)

    Google Scholar 

  • Miln, D.: Contribution in Telephone Research Proceedings of a one day Conference. MRDF, London (1981)

    Google Scholar 

  • Mitchell, D.: Association of Market Survey Organisations (AMSO). In: McDonald, C., King, S. (eds.) Forty years On Conference Paper Quoted in Sampling the Universe, p. 63. NTC Publications Ltd., Oxon (1995)

    Google Scholar 

  • Nelson, E.: The potential of mobile research: Implications for the future and the role of industry standards. In: World Association of Public Opinion Research Annual Conference, WAPOR, Lausanne (2009)

    Google Scholar 

  • Noble, I., Moon, N., McVey, D.: ‘Bringing it all back home…’ – Using RDD telephone methods for large-scale social policy and opinion research in the UK. Journal of the Market Research Society 40(2), 93–120 (1998)

    Google Scholar 

  • O’Keefe, J.: Telephone Surveys. In: Telephone Research Proceedings of a one day Conference, p. 51. MRDF, London (1981) (quoting a survey by Bowen, J.)

    Google Scholar 

  • O’Shaughnessy, J.: Competitive Marketing; a Strategic Approach. Unwin Hyman Ltd, London (1995)

    Google Scholar 

  • Okazaki, S.: Assessing mobile-based online surveys: methodological considerations and pilot study in an advertising context. International Journal of Market Research 49(5), 651–675 (2007)

    Google Scholar 

  • Pugh, A., Warrington, J.: Education is the best provision for old age – Why we couldn’t agree more with Aristotle. Westminster City Council, London (2009)

    Google Scholar 

  • Roster, C.A., Rogers, R.A., Albaum, G., Klein, D.: A comparison of response characteristics from web and telephone surveys. International Journal of Market Research 46(3), 359–373 (2004)

    Google Scholar 

  • Saxton-Howes, R.: Contribution. Telephone Research Proceedings of a one day Conference, p. 53. MRDF, London (1981)

    Google Scholar 

  • Steinbock, D.: The Mobile Revolution: the making of mobile services worldwide. book review. International Journal of Market Research 49(2), 275–276 (2007)

    Google Scholar 

  • Taylor, H.: The very different methods used to conduct telephone surveys of the public. Journal of the Market Research Society 39(3), 421–432 (1997)

    Google Scholar 

  • Van der Vaart, W., Ongena, Y., Hoogendoorn, A., Dijkstra, W.: Do interviewers voice characteristics influence cooperation rates in telephone surveys? International Journal of Public Opinion Research 18(4), 488–499 (2006)

    Article  Google Scholar 

  • Weitz, J.: Telephone Interviewing. In: Birn, R.J. (ed.) The International Handbook of Market Research Techniques, pp. 147–163. Kogan Page Limited, London (1990)

    Google Scholar 

  • Weitz, J.: Telephone Interviewing. In: Birn, R.J. (ed.) The International Handbook of Market Research Techniques, pp. 177–201. Kogan Page Limited, London (2002)

    Google Scholar 

  • Wilson, A., Bradley, N.: Survey conducted for The Market Research Society (MRS) involving MRS research agency members (2006)

    Google Scholar 

  • Wilson, P., Blackshaw, N., Norris, P.: An evaluation of telephone interviewing on the British Labour Force Survey. Journal of Official Statistics 4, 385–400 (1988)

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2011 Springer-Verlag GmbH Berlin Heidelberg

About this chapter

Cite this chapter

Nelson, E. (2011). Great Britain. In: Häder, S., Häder, M., Kühne, M. (eds) Telephone Surveys in Europe. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-25411-6_5

Download citation

Publish with us

Policies and ethics