Abstract
We propose a constructive procedure for building a distribut-ed cognition model of a system out of contextual / ethnographic data. We then show how such a model can be conveniently used for studying, in a repeatable and justifiable way, if a system correctly implements selected user-centred design principles. Our approach thus complements user studies in that it enables reasoning about the situated use of a teamwork system even before direct user involvement. We have applied our procedure to a healthcare case study. In particular, we have re-analysed a well-known adverse incident that led to a fatality and for which a comprehensive investigation report is in the public domain. By reasoning about the distributed cognition model, we identified several issues that were not addressed in the incident report nor in other subsequent analyses.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Baber, C.: Distributed cognition at the crime scene. AI & Society 25, 423–432 (2010), doi:10.1007/s00146-010-0274-6
Blandford, A., Cauchi, A., Curzon, P., Eslambolchilar, P., Furniss, D., Gimblett, A., Huang, H., Lee, P., Li, Y., Masci, P., Oladimeji, P., Rajkomar, A., Rukšėnas, R., Thimbleby, H.: Comparing actual practice and user manuals: A case study based on programmable infusion pumps. In: Eics4Med, the 1st International Workshop on Engineering Interactive Computing Systems for Medicine and Health Care. ACM Digital Library (2011)
Blandford, A., Furniss, D.: DiCoT: A Methodology for Applying Distributed Cognition to the Design of Teamworking Systems. Interactive Systems, 26–38 (2006)
Blandford, A., William Wong, B.L.: Situation awareness in emergency medical dispatch. Int. J. Hum.-Comput. Stud. 61, 421–452 (2004)
Endsley, M.R.: Toward a theory of situation awareness in dynamic systems: Situation awareness. Human factors 37(1), 32–64 (1995)
Endsley, M.R., Bolte, B., Jones, D.G.: Designing for Situation Awareness: An Approach to User-Centered Design. Taylor and Francis (2003)
Fioratou, E., Flin, R., Glavin, R., Patey, R.: Beyond monitoring: distributed situation awareness in anaesthesia. British Journal of Anaesthesia 105(1), 83–90 (2010)
Fletcher, G., Flin, R., McGeorge, P., Glavin, R., Maran, N., Patey, R.: Anaesthetists’ nontechnical skills (ants): evaluation of a behavioural marker system. British Journal of Anesthesia 90(5), 580–588 (2003)
Flin, R., Patey, R., Glavin, R., Maran, N.: Anaesthetists’ non-technical skills. British Journal of Anaesthesia 105(1), 38–44 (2010)
Institute for Safe Medication Practices Canada (ISMPÂ Canada). Fluorouracil incident root cause analysis report (May 2007), http://www.ismp-canada.org/download/reports/FluorouracilIncidentMay2007.pdf
Furniss, D.: Codifying distributed cognition: a case study of emergency medical dispatch. MSc Thesis, UCLIC, UCL Interaction Centre (2004)
Han, Y.Y., Carcillo, J.A., Venkataraman, S.T., Clark, R.S.B., Scott Watson, R., Nguyen, T.C., Bayir, H., Orr, R.A.: Unexpected increased mortality after implementation of a commercially sold computerized physician order entry system. Pediatrics 116(6), 1506–1512 (2005)
Hazlehurst, B., McMullen, C.K., Gorman, P.N.: Distributed cognition in the heart room: How situation awareness arises from coordinated communications during cardiac surgery. Journal of Biomedical Informatics 40(5), 539–551 (2007)
Hutchins, E.: The MIT Press, new edn. The MIT Press (September 1995)
Hutchins, E.: How a Cockpit Remembers Its Speed. Cognitive Science 19, 265–288 (1995)
Hugh James, R.: 1000 anaesthetic incidents: experience to date. Anaesthesia 58(9), 856–863 (2003)
Leveson, N.G.: An investigation of the therac-25 accidents. IEEE Computer 26, 18–41 (1993)
Masci, P., Curzon, P., Blandford, A., Furniss, D.: Modelling distributed cognition systems in pvs. In: FMIS 2011, the 4th Intl. Workshop on Formal Methods for Interactive Systems (2011)
Nanji, K.C., Rothschild, J.M., Salzberg, C., Keohane, C.A., Zigmont, K., Devita, J., Gandhi, T.K., Dalal, A.K., Bates, D.W., Poon, E.G.: Errors associated with outpatient computerized prescribing systems. Journal of the American Medical Informatics Association (2011)
Schmitt, S.M.: Medical device reportings jump to all-time high. The Silver Sheet, Medical Device Quality Control 14(4) (April 2010)
Sittig, D.F., Ash, J.S., Zhang, J., Osheroff, J.A., Michael Shabot, M.: Lessons from unexpected increased mortality after implementation of a commercially sold computerized physician order entry system. Pediatrics 118(2), 797–801 (2006)
Sittig, D.F., Krall, M., Kaalaas-Sittig, J., Ash, J.S.: Research paper: Emotional aspects of computer-based provider order entry: A qualitative study. Journal of the American Medical Informatics Association 12(5), 561–567 (2005)
Thimbleby, H.: Is it a dangerous prescription? BCS Interfaces 84, 5–10 (2010)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Masci, P., Curzon, P. (2011). Checking User-Centred Design Principles in Distributed Cognition Models: A Case Study in the Healthcare Domain. In: Holzinger, A., Simonic, KM. (eds) Information Quality in e-Health. USAB 2011. Lecture Notes in Computer Science, vol 7058. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-25364-5_10
Download citation
DOI: https://doi.org/10.1007/978-3-642-25364-5_10
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-25363-8
Online ISBN: 978-3-642-25364-5
eBook Packages: Computer ScienceComputer Science (R0)