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International Workshop on Global Sourcing of Information Technology and Business Processes

Global Sourcing 2011: New Studies in Global IT and Business Service Outsourcing pp 66–79Cite as

Maturing IT Outsourcing Relationships: A Transaction Costs Perspective

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 91))

Abstract

Outsourcing of information technology truly started in the early nineties. This market has grown substantially since that time. A substantial part of this market is application management. This publication provides lessons learned based on six case studies. Three historic case studies describe outsourcing engagements in the 1990s, and three recent case studies describe outsourcing engagements in the 2000s. By comparing the two, the transformation of service providers into service integrators becomes clear. This transformation resulted in substantial reductions in the total cost of ownership by investing in retained organization, resulting in an increase of the coordination costs, improved performance and more predictable cost patterns, which in turn resulted in a decrease of the production costs.

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Author information

Authors and Affiliations

  1. Tilburg University/EquaTerra, P.O. Box 90153, NL-5000 LE, Tilburg, The Netherlands

    Erik Beulen

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  1. Erik Beulen
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Editor information

Editors and Affiliations

  1. Warwick Business School, University of Warwick, Coventry, UK

    Julia Kotlarsky

  2. London School of Economics, London, UK

    Leslie P. Willcocks

  3. Rotterdam School of Management, Erasmus University, Rotterdam, The Netherlands

    Ilan Oshri

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© 2011 Springer-Verlag Berlin Heidelberg

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Beulen, E. (2011). Maturing IT Outsourcing Relationships: A Transaction Costs Perspective. In: Kotlarsky, J., Willcocks, L.P., Oshri, I. (eds) New Studies in Global IT and Business Service Outsourcing. Global Sourcing 2011. Lecture Notes in Business Information Processing, vol 91. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-24815-3_4

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  • DOI: https://doi.org/10.1007/978-3-642-24815-3_4

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-24814-6

  • Online ISBN: 978-3-642-24815-3

  • eBook Packages: Computer ScienceComputer Science (R0)

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