Introducing Innovative Business Processes in Enterprise Functioning: Case of Telemedicine Processes

  • Sonia Ayachi-Ghannouchi
  • Maha Chebil
Part of the Communications in Computer and Information Science book series (CCIS, volume 221)


Introducing innovative Business Processes in Enterprise functioning is dealt with according to a specific approach; different from that generally adopted in Business Process Reengineering projects. This is the case of introducing telemedicine processes in hospitals/clinics functioning. The main characteristic of the proposed approach is the fact that it doesn’t take into consideration existing processes but directly examines objectives and vision of to-be processes. This work is based on two case studies, both related to telemedicine. They respectively concerned tele-radiology process and tele-consultation process. These case studies allowed us to validate the proposed approach which was well adapted in both cases.


Innovative business process Business process reengineering Case study research Telemedicine Tele-consultation Tele-radiology 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Sonia Ayachi-Ghannouchi
    • 1
    • 2
  • Maha Chebil
    • 2
  1. 1.RIADI Laboratory, ENSIUniversity of ManoubaTunisia
  2. 2.ISG SousseUniversity of SousseTunisia

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