Abstract
Information technology especially through Internet applications provides tremendous possibilities to knowledge workers, in any domain, to get access to vast amounts of data. This is a development with great benefits but also some challenging implications. In other words, as the information available increases, the knowledge workers’ needs to make sense of information, i.e. for, prioritizing, organizing, and interpreting information intensify. Yet, the information management practices, which are based on the user’s characteristics, have not been studied extensively. In this paper we suggest the examination and explication of the information management practices used by knowledge workers today in order to provide useful insights to managers involved in IS governance in the organisation. We also introduce specific theories which can be used as a lens to analyse the knowledge workers’ practices and offer useful theoretical insights into the domain. We contend that such research could provide a set of guidelines that can be adopted by organisations in order to offer their employees a structured way to deal with information management which is supported by the information technologies and systems available. We argue that our results could be useful to knowledge workers looking to exploit available information while overcoming information overload.
Chapter PDF
References
Bawden, D., Robinson, L.: The dark side of information: overload, anxiety and other paradoxes and pathologies. Journal of Information Science 35, 180–191 (2009)
Bazerman, M.H.: Judgment in managerial decision making, 7th edn. John Wiley & Sons, Chichester (2008)
Choo, C.W.: The Knowing Organization: How Organizations Use Information to Construct Meaning, Create Knowledge and Make Decisions. International Journal of Information Management 16(5), 329–340 (1996)
Chugh, D., Bazerman, M.H.: Bounded awareness: what you fail to see can hurt you. Mind & Society 6, 1–18 (2007)
Feldman, S.: The high cost of not finding information (2004), http://www.kmworld.com/articles/readarticle.aspx?articleid=9534 (accessed on February 26, 2010)
Hallowell, E.M.: Overloaded circuits: Why Smart People Underperform. Harvard Business Review, 1–10 (2005)
IEEE Spectrum. How to beat information overload (2009), http://spectrum.ieee.org/computing/it/how-to-beat-information-overload/0 (accessed on February 26, 2010)
Kahneman, D.: Maps of bounded rationality: Psychology for behavioral economics. American Economic Review 93(5), 1449–1475 (2003)
Langer, E.J.: Mindfulness. Da Capo, Cambridge (1989)
March, J.G.: Bounded rationality, ambiguity, and the engineering of choice. The Bell Journal of Economics 9(2), 587–608 (1978)
Simon, H.: A behavioral model of rational choice. The Quarterly Journal of Economics 69(1), 99–118 (1955)
Solomon, P.: Discovering Information Behavior in Sensemaking, Time and Timing. Journal of American Society of Information Science 48(12), 1097–1108 (1997)
Weick, K.E.: Sensemaking in Organizations. Sage Publications, Thousand Oaks (1995)
Weick, K.E., Sutcliffe, K.M., Obstfeld, D.: Organizing and the Process of Sensemaking. Organization Science 16(4), 409–421 (2005)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 IFIP International Federation for Information Processing
About this paper
Cite this paper
Constantiou, I., Madsen, S., Papazafeiropoulou, A. (2011). Investigating the Influence of Information Management Practices on IS Governance. In: Nüttgens, M., Gadatsch, A., Kautz, K., Schirmer, I., Blinn, N. (eds) Governance and Sustainability in Information Systems. Managing the Transfer and Diffusion of IT. TDIT 2011. IFIP Advances in Information and Communication Technology, vol 366. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-24148-2_21
Download citation
DOI: https://doi.org/10.1007/978-3-642-24148-2_21
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-24147-5
Online ISBN: 978-3-642-24148-2
eBook Packages: Computer ScienceComputer Science (R0)