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Beyond GSS: Fitting Collaboration Technology to a Given Work Practice

  • Conference paper
Collaboration and Technology (CRIWG 2011)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 6969))

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Abstract

Collaboration has become a critical success factor for many organizations. Collaboration is however not without challenges. Free riding, dominance, group think or hidden agendas are but a few phenomena in group work that make it a non straight effort. In addition, tools and technology that supports collaboration exists in a variety of shapes from complex group support systems (GSS) to simple boxes with cards and pencils. GSS often only offer a limited set of tools with a limited set of configurable features. Organizations, however, face an unlimited variety of problems with an unlimited variety of structures. In this article, we present a component-based groupware approach that goes beyond current GSS and allows collaboration engineers to fit the collaboration technology to a given work practice. We illustrate the feasibility of our approach by reporting on first experiences on supporting a requirements engineering work practice.

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Author information

Authors and Affiliations

  1. Faculty of Technology Policy and Management, Section Systems Engineering, Delft University of Technology, P.O. box 5015, 2600 GA, Delft, The Netherlands

    Tanja Buttler, Jordan Janeiro & Stephan Lukosch

  2. MIS Department, San Diego State University, California, USA

    Robert O. Briggs

Authors
  1. Tanja Buttler
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  2. Jordan Janeiro
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  3. Stephan Lukosch
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  4. Robert O. Briggs
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Editor information

Editors and Affiliations

  1. Instituto de Matemática, Departamento de Ciência da Computação, Universidade Federal do Rio de Janeiro, Caixa Postal 68.530, CEP 21941-590, Rio de Janeiro, Brazil

    Adriana S. Vivacqua

  2. Department of Computer Science, University of Saskatchewan, 110 Science Place, S7N 5C9, Saskatoon, Saskatchewan, Canada

    Carl Gutwin

  3. Instituto de Matemática, Departamento de Ciência da Computação, Universidade Federal do Rio de Janeiro, Caixa Postal 68.530, CEP 21941-590, Rio de Janeiro, Brazil

    Marcos R. S. Borges

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© 2011 Springer-Verlag Berlin Heidelberg

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Buttler, T., Janeiro, J., Lukosch, S., Briggs, R.O. (2011). Beyond GSS: Fitting Collaboration Technology to a Given Work Practice. In: Vivacqua, A.S., Gutwin, C., Borges, M.R.S. (eds) Collaboration and Technology. CRIWG 2011. Lecture Notes in Computer Science, vol 6969. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-23801-7_11

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  • DOI: https://doi.org/10.1007/978-3-642-23801-7_11

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-23800-0

  • Online ISBN: 978-3-642-23801-7

  • eBook Packages: Computer ScienceComputer Science (R0)

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