Abstract
No doubt, user experience (UX) has become of high relevance within the HCI community. Within this paper, we present initial results from a qualitative study on UX in the factory context, more precisely in a semiconductor factory. We highlight the challenges of performing UX research in this particular context and the usefulness of probes for collecting feedback from operators in the factory context within in a limited timespan. The results provide an initial rich description of the operator’s everyday experiences in a semiconductor factory. From a designer’s point of view, this allows for a more empathic interaction design informed by a subjective operator perspective.
Chapter PDF
Similar content being viewed by others
References
Alben, L.: Quality of experience: defining the criteria for effective interaction design. Interactions 3(3), 11–15 (1996)
Arhippainen, L., Tahti, M.: Empirical evaluation of user experience in two adaptive mobile application prototypes. In: Proc. of the 2nd International Conference on Mobile and Ubiquitous Multimedia, pp. 27–34 (2003)
Brown, J.A.C.: The social psychology of industry: Human relations in the factory. Penguin Books, Harmondsworth (1954)
Ericson, M., Strandén, L., Emardson, R., Pendrill, L.F.: prestudy - State of the art survey of control rooms. SP Technical Research Institute of Sweden (2008)
Gaver, B., Dunne, T., Pacenti, E.: Design: Cultural probes. Interactions 6(1), 21–29 (1999)
Graham, C., Rouncefield, M., Gibbs, M., Vetere, F., Cheverst, K.: How probes work. In: Proc. of the 19th Australasian Conference on Computer-Human Interaction, pp. 29–37. ACM, NY (2007)
Hassenzahl, M., Tractinsky, N.: User experience - a research agenda. Behaviour & Information Technology 25(2), 91–97 (2006)
Hassenzahl, M., Platz, A., Burmester, M., Lehner, K.: Hedonic and ergonomic quality aspects determine a software’s appeal. In: Proc. CHI 2000, pp. 201–208. ACM, NY (2000)
Hemmings, T., Crabtree, A., Rodden, T., Clarke, K., Rouncefield, M.: Probing the probes. In: Proc. of the Participatory Design Conference, pp. 23–25 (2002)
Law, E.L.C., van Schaik, P.: Editorial: Modelling user experience - an agenda for research and practice. Interacting with Computers 22(5), 313–322 (2010)
Lucero, A., Lashina, T., Diederiks, E., Mattelmaki, T.: How probes inform and influence the design process. In: Proc. DPPI 2007, pp. 377–391. ACM, NY (2007)
Mattelmaki, T.: Design probes. University of Art and Design Helsinki, PhD thesis (2006)
Meech, J.: Intelligent systems for operator support. IEE Colloquium on HCI: Issues for the Factory, 2/1–2/6 (1991)
Meschtscherjakov, A., Reitberger, W., Pöhr, F., Tscheligi, M.: The operator guide: An ambient persuasive interface in the factory. In: Proc. of the First International Joint Conference on Ambient Intelligence 2010. LNCS, pp. 117–126. Springer, Heidelberg (2010)
Norros, L., Savioja, P.: Usability Evaluation of Complex Systems - A literature review. STUK - Radiation and Nuclear Safety Authority, Finland (2004)
Reul, M.: Bringing usability to industrial control systems. In: Proc. of CHI EA 2009, pp. 3335–3340. ACM, NY (2009)
Robinson, M.A.: Work sampling: Methodological advances and new applications. Human Factors and Ergonomics in Manufacturing & Service Industries 20, 42–60 (2010)
Sagar, M.: User interface prototyping as seen from three viewpoints in the context of a supervision system. In: Proc. of the 15eme Conference Francophone sur l’Interaction Homme-Machine, pp. 190–197. ACM, New York (2003)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 IFIP International Federation for Information Processing
About this paper
Cite this paper
Obrist, M., Reitberger, W., Wurhofer, D., Förster, F., Tscheligi, M. (2011). User Experience Research in the Semiconductor Factory: A Contradiction?. In: Campos, P., Graham, N., Jorge, J., Nunes, N., Palanque, P., Winckler, M. (eds) Human-Computer Interaction – INTERACT 2011. INTERACT 2011. Lecture Notes in Computer Science, vol 6949. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-23768-3_12
Download citation
DOI: https://doi.org/10.1007/978-3-642-23768-3_12
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-23767-6
Online ISBN: 978-3-642-23768-3
eBook Packages: Computer ScienceComputer Science (R0)