Process Variation Analysis Using Empirical Methods: A Case Study
Large organizations often weigh the trade-offs of standardization versus customization of business processes. Standardization of processes results in cost reduction due to the focus on one process management system, one set of applications supporting it, and one set of process specifications and instructions to maintain and support. On the other hand, specific requirements for different business units, e.g., for a particular country or customer, often require several business processes variants to be implemented. When introducing a standardized process an organization has to identify how processes have been conducted in the past, identify variations and adjudicate which variations are necessary and which can be eliminated. This paper outlines a method of identifying process variations and demonstrates its application in a case study.
KeywordsBusiness Process Variations Qualitative Methods
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