Wiki-Based Maturing of Process Descriptions

  • Frank Dengler
  • Denny Vrandečić
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6896)


Traditional process elicitation methods are expensive and time consuming. Recently, a trend toward collaborative, user-centric, on-line business process modeling can be observed. Current social software approaches, satisfying such a collaborative modeling, mostly focus on the graphical development of processes and do not consider existing textual process description like HowTos or guidelines. We address this issue by combining graphical process modeling techniques with a wiki-based light-weight knowledge capturing approach and a background semantic knowledge base. Our approach enables the collaborative maturing of process descriptions with a graphical representation, formal semantic annotations, and natural language. Existing textual process descriptions can be translated into graphical descriptions and formal semantic annotations. Thus, the textual and graphical process descriptions are made explicit and can be further processed. As a result, we provide a holistic approach for collaborative process development that is designed to foster knowledge reuse and maturing within the system.


Knowledge Worker Process Description Process Editor Novice User Business Process Modeling Notation 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    van der Aalst, W.M.P., Weijters, A.J.M.M.: Process mining: a research agenda. Computers in Industry 53(3), 231–244 (2004)CrossRefGoogle Scholar
  2. 2.
    Barrett, D.J.: MediaWiki, 1st edn. O’Reilly Media, Inc., Sebastopol (2008)Google Scholar
  3. 3.
    Beckett, D.: RDF/XML syntax specification (Revised). Tech. rep., W3C (2004),
  4. 4.
    Bruno, G., Dengler, F., Jennings, B., Khalaf, R., Nurcan, S., Prilla, M., Sarini, M., Schmidt, R., Silva, R.: Key challenges for enabling agile BPM with social software. J. of Software Maintenance and Evolution: Research and Practice 23(4), 297–326 (2011)CrossRefGoogle Scholar
  5. 5.
    Czerwinski, M., Horvitz, E., Wilhite, S.: A diary study of task switching and interruptions. In: CHI 2004: Proc. of the SIGCHI Conf. on Human Factors in Computing Systems, pp. 175–182. ACM, New York (2004)CrossRefGoogle Scholar
  6. 6.
    Decker, G., Overdick, H., Weske, M.: Oryx – An Open Modeling Platform for the BPM Community. In: Dumas, M., Reichert, M., Shan, M.-C. (eds.) BPM 2008. LNCS, vol. 5240, pp. 382–385. Springer, Heidelberg (2008)CrossRefGoogle Scholar
  7. 7.
    Dello, K., Nixon, L.J.B., Tolksdorf, R.: Extending the Makna semantic wiki to support workflows. In: SemWiki, CEUR Workshop Proc., vol. 360. (2008)Google Scholar
  8. 8.
    Dengler, F., Lamparter, S., Hefke, M., Abecker, A.: Collaborative Process Development using Semantic MediaWiki. In: Proc. of the 5th Conf. on Professional Knowledge Management, pp. 97–107 (2009)Google Scholar
  9. 9.
    Djordjevic, D., Ghani, R., Fullarton, D.: Process-centric enterprise workspace based on semantic wiki. In: Proc. of the Int. Conf. on Knowledge Management and Information Sharing (KMIS/IC3K) (2010)Google Scholar
  10. 10.
    Erol, S., Granitzer, M., Happ, S., Jantunen, S., Jennings, B., Johannesson, P., Koschmider, A., Nurcan, S., Rossi, D., Schmidt, R.: Combining BPM and social software: contradiction or chance? J. of Software Maintenance and Evolution: Research and Practice 22, 449–476 (2010)CrossRefGoogle Scholar
  11. 11.
    Fellmann, M., Thomas, O., Dollmann, T.: Management of model relations using semantic wikis. In: Proc. of the 2010 43rd Hawaii Int. Conf. on System Sciences, HICSS 2010, pp. 1–10. IEEE Computer Society, Washington, DC, USA (2010)CrossRefGoogle Scholar
  12. 12.
    Francescomarino, C.D., Ghidini, C., Rospocher, M., Serafini, L., Tonella, P.: A framework for the collaborative specification of semantically annotated business processes. J. of Software Maintenance and Evolution: Research and Practice 23(4), 261–295 (2011)CrossRefGoogle Scholar
  13. 13.
    de Freitas, R.M., Borges, M.R., Santoro, F.M., Pino, J.A.: Groupware support for cooperative process elicitation. In: Favela, J., Decouchant, D. (eds.) CRIWG 2003. LNCS, vol. 2806, pp. 232–246. Springer, Heidelberg (2003)CrossRefGoogle Scholar
  14. 14.
    Ghidini, C., Rospocher, M., Serafini, L.: Moki: a wiki-based conceptual modeling tool. In: ISWC 2010 Posters & Demonstrations Track: Collected Abstracts, vol. 658, pp. 77–80 (2010)Google Scholar
  15. 15.
    den Hengst, M.: Collaborative modeling of processes: What facilitation support does a group need? In: Proc. of AMCIS 2005, Paper 15 (2005)Google Scholar
  16. 16.
    Koutras, C., Koussouris, S., Kokkinakos, P., Panopoulos, D.: Cockpit public services scenarios. Tech. Rep. D1.1, COCKPIT Project (June 2010)Google Scholar
  17. 17.
    Leuf, B., Cunningham, W.: The Wiki Way: Collaboration and Sharing on the Internet. Addison-Wesley, Reading (2001)Google Scholar
  18. 18.
    Lewis, J.R.: IBM computer usability satisfaction questionnaires: Psychometric evaluation and instructions for use. Int. Journal of Human-Computer Interaction 7, 57–78 (1995)CrossRefGoogle Scholar
  19. 19.
    Muehlen, M.z., Recker, J.: How Much Language Is Enough? Theoretical and Practical Use of the Business Process Modeling Notation. In: Bellahsène, Z., Léonard, M. (eds.) CAiSE 2008. LNCS, vol. 5074, pp. 465–479. Springer, Heidelberg (2008)CrossRefGoogle Scholar
  20. 20.
    Nurcan, S., Schmidt, R.: The Third Workshop on Business Process Management and Social Software (BPMS 2010) as part of BPM 2010 (2010)Google Scholar
  21. 21.
    Recker, J., Safrudin, N., Rosemann, M.: How Novices Model Business Processes. In: Hull, R., Mendling, J., Tai, S. (eds.) BPM 2010. LNCS, vol. 6336, pp. 29–44. Springer, Heidelberg (2010)CrossRefGoogle Scholar
  22. 22.
    Russell, N., Hofstede, A.H.M.T., van der Aalst, W., Mulyar, N.: Workflow Control-Flow Patterns: A Revised View. Tech. Rep. BPM Center Report BPM-06-22, (2006)Google Scholar
  23. 23.
    Santoro, F., Borges, M., Pino, J.: Tell us your process: A group storytelling approach to cooperative process modeling. In: 12th Int. Conf. on Computer Supported Cooperative Work in Design, CSCWD 2008, pp. 29–34. IEEE, Los Alamitos (2008)Google Scholar
  24. 24.
    Schmidt, A., Hinkelmann, K., Ley, T., Lindstaedt, S., Maier, R., Riss, U.: Conceptual Foundations for a Service-oriented Knowledge and Learning Architecture: Supporting Content, Process and Ontology Maturing. In: Pellegrini, T., Auer, S., Tochtermann, K., Schaffert, S. (eds.) Networked Knowledge - Networked Media. SCI, vol. 221, pp. 79–94. Springer, Heidelberg (2009)CrossRefGoogle Scholar
  25. 25.
    Schmidt, A., Hinkelmann, K., Lindstaedt, S., Ley, T., Maier, R., Riss, U.: Conceptual foundations for a service-oriented knowledge and learning architecture: Supporting content, process, and ontology maturing. In: 8th Int. Conf. on Knowledge Management (I-KNOW 2008) (2008)Google Scholar
  26. 26.
    Vrandečić, D., Gil, Y., Ratnakar, V.: Want world domination? Win at Risk!: matching to-do items with how-tos from the Web. In: Proc. of the 2011 Int. Conf. on Intelligent User Interfaces, Palo Alto, CA, USA, February 13-16, pp. 323–326 (2011)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Frank Dengler
    • 1
  • Denny Vrandečić
    • 1
  1. 1.Institute AIFBKarlsruhe Institute of Technology (KIT)KarlsruheGermany

Personalised recommendations