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Lazy User Model: Solution Selection and Discussion about Switching Costs

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Nordic Contributions in IS Research (SCIS 2011)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 86))

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Abstract

Research on user acceptance and adoption of technology represents an important body of knowledge within the field of information systems. The Lazy User Model has been recently introduced as a new way to understand user acceptance and adoption of technology, when several competing solutions are available. This model asserts that user selection is based on factors such as the identified user need, the user state, and the overall effort related to the use of technology. In this paper, we suggest that a user will most often choose the solution that will fulfill a need with the least effort, discuss the concept of switching costs and learning in connection with technology selection. Lazy User Model seems to capture important elements of solution selection, implying that the model may help in better understanding the factors that determine the success of mobile services.

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Author information

Authors and Affiliations

  1. School of Economics, Pori Unit, University of Turku, P.O. Box 170, 28101, Pori, Finland

    Mikael Collan

  2. Department of Information Technologies, Åbo Akademi University, Joukahaisengatan 3-5, 20500, Åbo, Finland

    Franck Tétard

Authors
  1. Mikael Collan
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  2. Franck Tétard
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Editor information

Editors and Affiliations

  1. School of Economics, Department of Management, University of Turku,, Rehtorinpellonkatu 3, 20500, Turku, Finland

    Hannu Salmela

  2. Department of Information Technologies / IAMSR, Åbo Akademi University, Joukahainengatan 3-5 A, 20520, Åbo, Finland

    Anna Sell

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Collan, M., Tétard, F. (2011). Lazy User Model: Solution Selection and Discussion about Switching Costs. In: Salmela, H., Sell, A. (eds) Nordic Contributions in IS Research. SCIS 2011. Lecture Notes in Business Information Processing, vol 86. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-22766-0_7

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  • DOI: https://doi.org/10.1007/978-3-642-22766-0_7

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-22765-3

  • Online ISBN: 978-3-642-22766-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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