Abstract
Since the end of the 1990s, the software industry has undergone tremendous changes. Driven by maturing Web service technologies and the wide acceptance of the service-oriented architecture paradigm, the software industry’s traditional business models along with business strategies have already started to erode – with far-reaching consequences: software vendors turn into service providers. While traditional software products are installed at the customer site, including prepaid perpetual-use licences, so-called software-as-a-service (SaaS) or on-demand software is hosted and maintained by the service provider itself that offers usage- or subscription-based pricing models (Dubey and Wagle 2007; Choudhary 2007a,b; Sääksjärvi et al. 2005). Salesforce.com’s Sales Cloud 2 is repeatedly referred to as a prime example for SaaS, mapping valuable customer relationship management (CRM) software into an online service infrastructure that can be accessed via Web browsers.
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Notes
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http://aws.typepad.com/aws/2008/05/lots-of-bits.html, accessed on 03/21/2011.
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http://www.programmableweb.com/apis, accessed on 03/23/2011.
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Weinhardt, C., Blau, B., Conte, T., Filipova-Neumann, L., Meinl, T., Michalk, W. (2011). Introduction. In: Business Aspects of Web Services. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-22447-8_1
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