Abstract
Software companies which have been involved in a process improvement programme according to ISO/IEC 15504 are showing an increasing interest in the ISO/IEC 20000 standard for Information Technology Service Management. With the intention of supporting these companies in the implementation of the ISO/IEC 20000 standard and in order to facilitate the simultaneous application of both standards, the existing relations between ISO/IEC 15504-5 base practices and ISO/IEC 20000-4 process outcomes have been analysed and the results are presented in this paper.
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References
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Mesquida, A.L., Mas, A. (2011). ISO/IEC 15504-5 Best Practices for IT Service Management. In: O‘Connor, R.V., Pries-Heje, J., Messnarz, R. (eds) Systems, Software and Service Process Improvement. EuroSPI 2011. Communications in Computer and Information Science, vol 172. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-22206-1_2
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DOI: https://doi.org/10.1007/978-3-642-22206-1_2
Publisher Name: Springer, Berlin, Heidelberg
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