ISO/IEC 15504-5 Best Practices for IT Service Management

  • Antoni Lluís Mesquida
  • Antonia Mas
Part of the Communications in Computer and Information Science book series (CCIS, volume 172)


Software companies which have been involved in a process improvement programme according to ISO/IEC 15504 are showing an increasing interest in the ISO/IEC 20000 standard for Information Technology Service Management. With the intention of supporting these companies in the implementation of the ISO/IEC 20000 standard and in order to facilitate the simultaneous application of both standards, the existing relations between ISO/IEC 15504-5 base practices and ISO/IEC 20000-4 process outcomes have been analysed and the results are presented in this paper.


ISO/IEC 15504 (SPICE) ISO/IEC 20000 IT Service Management (ITSM) Software Process Improvement (SPI) 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Antoni Lluís Mesquida
    • 1
  • Antonia Mas
    • 1
  1. 1.University of the Balearic IslandsPalma de MallorcaSpain

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