Abstract
Service networks represent a flexible way for delivering services to customers. In earlier work, we have applied the e 3 -valuemethodology to conceptually model such networks. This paper, however, presents an approach for composing Service Value Networks (SVNs) based on customer and supplier perspectives. A broker is in charge of composing a SVN that reflects not only customer desires but also supplier offerings. Moreover, the application of using real-world services is shown by means of a case study. Finally, we provide some reflections as well as future lines of research.
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Razo-Zapata, I.S., De Leenheer, P., Gordijn, J., Akkermans, H. (2011). Service Value Networks for Competency-Driven Educational Services: A Case Study. In: Salinesi, C., Pastor, O. (eds) Advanced Information Systems Engineering Workshops. CAiSE 2011. Lecture Notes in Business Information Processing, vol 83. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-22056-2_9
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