Business Process Management for Open E-Services in Local Government Experience Report

  • Petia Wohed
  • David Truffet
  • Gustaf Juell-Skielse
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 81)


E-government has become one of the most prominent means to reform the public sector. Building e-government embraces a variety of efforts both at a centralised level, (e.g. the integration of and communication between systems across different agencies, domains and geographies), and at local levels such as the development of e-services for the provision of 24/7 public sector agencies. In this paper, we report on the results of a project aimed to develop e-services as a part of the e-government initiative in Sweden. The project was carried out at the elderly and handicapped unit at one municipality. The e-services considered in the project were also intended to open up the underlying social services and are, therefore, referred to as open e-services. We discuss the results of the development of one such e-service as a proof-of concept solution for which a business process management system is used. We present the solution and explain the features of using a business process management system as a back-end system.


Business process management e-services e-government 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Petia Wohed
    • 1
  • David Truffet
    • 2
  • Gustaf Juell-Skielse
    • 1
  1. 1.Stockholm UniversitySweden
  2. 2.EsriAustralia

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