Abstract
We have previously advocated adaptable interaction with automation through approaches derived from human-human delegation and using the metaphor of a sports team’s “playbook”. In work sponsored by the U.S. Army’s Aeroflightdynamics Directorate (AFDD), we have been studying the effects of play-based delegation on human-machine system performance. Of particular interest is performance with plays in “non-optimal play environments” (NOPE) where no, or only poorly fitting, plays exist to achieve needed behaviors. Plays have been shown to offer benefits in situations for which they are customized, but more interesting is whether complacency, expectation, loss of training, and automation bias might affect performance when plays do not perfectly fit. We provide a taxonomy of NOPE conditions and report on the exploration of some of these conditions in a series of three experiments performed to date.
Chapter PDF
Similar content being viewed by others
Keywords
References
Miller, C.A., Parasuraman, R.: Designing for flexible interaction between humans and automation:Delegation interfaces for supervisory control. Human Factors 49, 57–75 (2007)
Parasuraman, R., Galster, S., Squire, P., Furukawa, H., Miller, C.: A flexible delegation interface enhances system performance in human supervision of multiple autonomous robots: Empirical studies with RoboFlag. IEEE Trans. Systems, Man, & Cybernetics. 35, 481–493 (2005)
Fern, L., Shively, R.J.: A comparison of varying levels of automation on the supervisory control of multiple UASs. In: Proc. AUVSI’s Unmanned Systems, North America, Washington, D.C. (2009)
Kirwan, B., Ainsworth, L.: A Guide to Task Analysis. Taylor & Francis, London (1992)
Nau, D., Au, T., Ilgami, O., Kuter, U., Muñoz, H., Murdock, W., Wu, D., Yaman, F.: Applications of SHOP and SHOP2. Technical Report, University of Maryland (2004)
Ingrand, F., Georgeff, M., Rao, A.: An Architecture for Real-Time Reasoning and System Control. IEEE Expert, 34–44 (December 1992)
Parasuraman, R., Riley, V.: Humans and Automation: Use, Misuse, Disuse, Abuse. Human Factors 39(2), 230–253 (1997)
Parasuraman, R., Molloy, R., Singh, I.: Performance consequences of automation-induced complacency. Int. Journal of Aviation Psychology 3, 1–23 (1993)
Shaw, T., Emfield, A., Garcia, A., de Visser, E., Miller, C., Parasuraman, R., Fern, L.: Evaluating the Benefits and Potential Costs of Automation Delegation for Supervisory Control of Multiple UAVs. In: 54th Meeting of the Human Factors and Ergonomics Society, pp. 1498–1502. HFES Press, Santa Monica (2010)
Rovira, E., McGarry, K., Parasuraman, R.: Effects of imperfect automation on decision making in a simulated command and control task. Human Factors 49, 76–87 (2007)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Miller, C.A. et al. (2011). Delegation to Automation: Performance and Implications in Non-optimal Situations. In: Harris, D. (eds) Engineering Psychology and Cognitive Ergonomics. EPCE 2011. Lecture Notes in Computer Science(), vol 6781. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-21741-8_35
Download citation
DOI: https://doi.org/10.1007/978-3-642-21741-8_35
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-21740-1
Online ISBN: 978-3-642-21741-8
eBook Packages: Computer ScienceComputer Science (R0)