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The Paradox of Service Industrialization

  • Conference paper
Exploring Services Science (IESS 2011)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 82))

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Abstract

The emergent interdisciplinary area Service Science Management & Engineering (SSME) considers the study of people, technology and shared information as prime components in service systems. Quite frequently, however, the area regarding people is the one that draws less attention. In this theoretical paper we analyse how the knowledge and application of recent discoveries on the way in which the human mind perceives and stores concepts and events has important implications regarding service design. The paradox of service industrialization arises when defining a continuum between maximum industrialization of the service on one end and complete personalization on the other. The contribution of this work lies in pointing out research lines for Service Science (SSME).

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Author information

Authors and Affiliations

  1. La Salle Campus Madrid, Spain

    Jesús Alcoba González

Authors
  1. Jesús Alcoba González
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Editor information

Editors and Affiliations

  1. University of Geneva, CUI Battelle - bâtiment A 7, route de Drize, CH-1227, Carouge, Switzerland

    Mehdi Snene

  2. University of Geneva, CUI, Battelle - bâtiment A 7, route de Drize, CH-1227, Carouge, Switzerland

    Jolita Ralyté

  3. University of Geneva, CUI, Battelle - bâtiment A, , 7, route de Drize, CH-1227, Carouge, Switzerland

    Jean-Henry Morin

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Alcoba González, J. (2011). The Paradox of Service Industrialization. In: Snene, M., Ralyté, J., Morin, JH. (eds) Exploring Services Science. IESS 2011. Lecture Notes in Business Information Processing, vol 82. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-21547-6_10

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  • DOI: https://doi.org/10.1007/978-3-642-21547-6_10

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-21546-9

  • Online ISBN: 978-3-642-21547-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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