Abstract
The dominant strategy within the field of EUD has been to improve end-user activities within a single software system. This approach has some limitations. First, the work environment often consists of a number of different systems and tools that form an information ecology with which users must cope. Second, the use of computers is embedded in organizational practices that may also need to be changed. Thus, there is a need to combine EUD with a parallel development of work practices. However, common work-development approaches, for example, process improvement, usually adopt a top-down managerial point of view that relies on expert modeling, and are therefore incompatible with EUD ideas. This paper suggests that a work improvement method developed in Finland since the 1980s, developmental work research, is a good candidate for partnering with EUD, because it takes the potential of local grassroots innovation and the development of work practices seriously.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Blum, B.I.: Beyond Programming. To a New Era of Design. Oxford University Press, New York (1996)
Martin, J.: Application Development without Programmers. Prentice-Hall, Englewood Cliffs (1982)
Cypher, A., et al. (eds.): Watch What I Do: Programming by Demonstration. MIT Press, Cambridge (1993)
Allen, C.: Reciprocal Evolution as a Strategy for Integrating Basic Research, Design, and Studies of Work Practice. In: Schuler, D., Namioka, A. (eds.) Participatory Design: Principles and Practices, pp. 239–253. Lawrence Erlbaum, Hillsdale (1993)
Jordan, B.: Ethnographic Workplace Studies and CSCW. In: Shapiro, D., Tauber, M., Traunmuller, R. (eds.) The Design of Computer Supported Cooperative Work and Groupware Systems, pp. 17–42. Elsevier Science, Amsterdam (1996)
Nardi, B.A.: A Small Matter of Programming: Perspectives on End User Computing. MIT Press, Cambridge (1993)
Star, L.S. (ed.): Ecologies of Knowledge: Work and Politics in Science and Technology. State University of New York Press, Albany (1995)
Lieberman, H. (ed.): Your Wish Is My Command: Programming by Example. Morgan Kaufmann, San Francisco (2001)
Lieberman, H., Paternó, F., Wulf, V. (eds.): End-User Development. Springer, Dordrecht (2006)
Nardi, B.A., O’Day, V.L.: Information Ecologies: Using Technology with Heart. MIT Press, Cambridge (1999)
Forlizzi, J.: The Product Ecology: Understanding Social Product Use and Supporting Design Culture. International Journal of Design 2(1), 11–20 (2008)
Jung, H., et al.: Toward a Framework for Ecologies of artifacts: How Are Digital Artifacts Interconnected within a Personal Life? In: NordiCHI 2008, pp. 201–210. ACM, New York (2008)
Beyer, H., Holtzblatt, K.: Contextual Design: Defining Customer-Centered Systems. Morgan Kaufmann, San Francisco (1998)
Beirne, M., Ramsay, H., Panteli, A.: Participating Informally: Opportunities and Dilemmas in User-Driven Design. In: PDC 1996, pp. 209–217. CPSR, Palo Alto (1996)
Clement, A.: Computing at Work: Empowering Action by ’Low-Level Users’. Communications of the ACM 37(1), 53–63 (1994)
Iivari, J., Iivari, N.: Varieties of User-Centeredness: An Analysis of Four Systems Development Methods. Information Systems Journal 21, 125–153 (in press, 2011)
Oudshoor, N., Pinch, T. (eds.): How Users Matter: The Co-Construction of Users and Technology. MIT Press, Cambridge (2003)
Kay, A.: Foreword. In: Cypher, A., et al. (eds.) Watch What I Do: Programming by Demonstration, pp. xi–xvi. MIT Press, Cambridge (1993)
Bødker, S., Christiansen, E.: Designing for Ephemerality and Prototypicality. In: DIS 2004, pp. 255–260. ACM, New York (2004)
Floyd, I.R., Twidale, M.B.: Learning Design from Emergent Co-Design: Observed Practices and Future Directions. In: PDC 2008 (2008), http://hdl.handle.net/2142/9806
Greenbaum, J.: A Design of One’s Own: Toward Participatory Design in the United States. In: Schuler, D., Namioka, A. (eds.) Participatory Design: Principles and Practices, pp. 27–37. Lawrence Erlbaum, New Jersey (1993)
Iivari, J., Igbaria, M.: Determinants of User Participation: A Finnish Survey. Behaviour & Information Technology 16(2), 111–121 (1997)
Iivari, N., et al.: Mediation between Design and Use - Revisiting Five Empirical Studies. Human IT 10(2), 119–164 (2009)
Bødker, S., Iversen, O.S.: Starting a Professional Participatory Design Practice - Moving PD Beyond the Initial Fascination of User Involvement. In: NordiCHI 2002, pp. 11–18. ACM, New York (2002)
Nardi, B.A., Engeström, Y.: A Web on the Wind: The Structure of Invisible Work. Journal of Computer Supported Cooperative Work 8, 1–8 (1999)
Henfridsson, O.: Beyond the Container-View of Context in IS Research. In: ECIS 1998, pp. 673–683 (1998)
Engeström, Y.: Learning by Expanding. An Activity-Theoretical Approach to Developmental Research. Orienta-Konsultit, Helsinki (1987)
Kuutti, K.: Activity Theory, Transformation of Work, and Information System Design. In: Engeström, Y., Miettinen, R., Punamäki, R. (eds.) Perspectives on Activity Theory, pp. 360–375. Cambridge University Press, Cambridge (1999)
Engeström, Y., Ahonen, H.: On the Materiality of Social Capital: An Activity-Theoretical Exploration. In: Engeström, Y. (ed.) Activity Theory and Social Capital, pp. 1–16. Helsinki University Press, Helsinki (2001)
Syrjänen, A.-L., Kuutti, K.: Analysing IT and Communities of Practice. In: ECIS 2006, CD-ROM (2006)
Newman, M.W., et al.: Designing for Serendipity: Supporting End-User Configuration of Ubiquitous Computing Environments. In: DIS 2002, pp. 147–156. ACM, New York (2002)
Won, M., Stiemerling, O., Wulf, V.: Component-Based Approaches to Tailorable Systems. In: Lieberman, H., Paternó, F., Wulf, V. (eds.) End-User Development, pp. 115–141. Springer, Dordrecht (2006)
Huysman, M., Wulf, V. (eds.): Social Capital and the Role of Information Technology. MIT Press, Cambridge (2004)
Clemmensen, T.: Community Knowledge in an Emerging Online Professional Community. The Case of Sigchi.Dk. Knowledge and Process Management 12(1), 43–52 (2005)
Fischer, G., Giaccardi, E.: Meta-Design: A Framework for the Future of End-User Development. In: Lieberman, H., Paternó, F., Wulf, V. (eds.) End-User Development, pp. 425–457. Springer, Dordrecht (2006)
Engeström, Y. (ed.): Developmental Work Research: Expanding Activity Theory in Practice. Lehmanns Media, Berlin (2005)
Virkkunen, J., Kuutti, K.: Understanding Organizational Learning by Focusing On “Activity Systems”. Accounting, Management and Information Technology 10(4), 291–319 (2000)
CMMI-SVC: CMMI® for Services, Improving Processes for Providing Better Services, Technical Report, Software Engineering Institute, Carnegie-Mellon University (2010)
Malhotra, Y.: Business Process Redesign: An Overview. IEEE Engineering Management Review 26(3) (Fall 1998)
Toulmin, S., Gustavsen, B. (eds.): Beyond Theory. Changing Organizations through Participation. John Benjamins Publishing Company, Amsterdam (1996)
Rogers, Y.: Reconfiguring the Social Scientist: Shifting from Prescription to Proactive Research. In: Bowker, G., Star, L.S., Turner, B. (eds.) Bridging the Great Divide: Social Science, Technical Systems and Cooperative Work, pp. 57–78. Lawrence Erlbaum, Hillsdale (1997)
Engeström, Y.: Kehittävän Työntutkimuksen Peruskäsitteitä (Basic Concepts of Developmental Work Research). Aikuiskasvatus 4, 156–164 (1985)
Kerosuo, H., Kajamaa, A., Engeström, Y.: Promoting Innovation and Learning through Change Laboratory: An Example from Finnish Health Care. Central European Journal of Public Policy 4(1), 110–131 (2010)
Engeström, Y., et al.: The Change Laboratory as a Tool for Transforming Work. Life Long Learning in Europe 2, 10–17 (1996)
Engeström, Y.: Putting Vygotsky to Work: The Change Laboratory as an Application of Double Stimulation. In: Daniels, H., Cole, M., Wertch, V. (eds.) The Cambridge Companion to Vygotsky, pp. 363–382. Cambridge University Press, Cambridge (2007)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Syrjänen, AL., Kuutti, K. (2011). From System Development toward Work Improvement: Developmental Work Research as a Potential Partner Method for EUD. In: Costabile, M.F., Dittrich, Y., Fischer, G., Piccinno, A. (eds) End-User Development. IS-EUD 2011. Lecture Notes in Computer Science, vol 6654. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-21530-8_11
Download citation
DOI: https://doi.org/10.1007/978-3-642-21530-8_11
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-21529-2
Online ISBN: 978-3-642-21530-8
eBook Packages: Computer ScienceComputer Science (R0)