Abstract
Socio-technical approaches, with their over-emphasis on situated and contextual differences, find it difficult if not impossible to account for ICT-supported standardization of healthcare work. Empirically, not all efforts of standardization fail. How can that be theoretically conceptualized, even when key tenets of a situated perspective are maintained? We discuss an interpretative case study where standardization of nursing work-to an interesting degree-has been achieved. We analyze the process of co-construction of the standards (i.e., standards in practice). Standards are partly imposed from the top, and partly enacted through the active involvement and ingenuity of users.
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Pedersen, R., Ellingsen, G., Monteiro, E. (2011). The Standardized Nurse: Mission Impossible?. In: Chiasson, M., Henfridsson, O., Karsten, H., DeGross, J.I. (eds) Researching the Future in Information Systems. IFIP Advances in Information and Communication Technology, vol 356. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-21364-9_11
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DOI: https://doi.org/10.1007/978-3-642-21364-9_11
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