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An Agent-Based Architecture for Multifaceted Online Dispute ResolutionTools

  • Davide Carneiro
  • Paulo Novais
  • José Neves
Chapter
Part of the Studies in Computational Intelligence book series (SCI, volume 363)

Abstract

Online Dispute Resolution (ODR) tools are being seen as a way to settle disputes out of courts, namely under virtual environments. However, the acceptance of these alternative methods is still relatively restricted, once existing tools are relatively undemanding and domain-centered. Indeed, there is the need for conceptual tools whose parts may be arranged for particular use, i.e., to operate in different domains. Following this line of attack, in this paper it will be presented a new agent-based approach to ODR. It comes in an abstract and formal form, in order to be independent of the legal domains, but specific enough to be applied to concrete ones. The main advantage is that functionality reuse is maximized, making architectures simpler to implement and to expand.

Keywords

Multi-agent Systems Online Dispute Resolution Intelligent Environments 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Davide Carneiro
    • 1
  • Paulo Novais
    • 1
  • José Neves
    • 1
  1. 1.Department of InformaticsUniversity of MinhoBragaPortugal

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